Business Administrator Apprentice Level 3 (Apprenticeship)

GetMyFirstJob Ltd; Greater London; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading provider in vehicle warranties is seeking a Customer Service Advisor apprentice in Greater London. This role involves assisting customers with warranty claims and requires no prior experience in the motor trade. Candidates should have strong communication skills and a positive attitude. This apprenticeship is a career pathway offering full training, real-world experience, and opportunities for progression into permanent roles. If you're eager to learn and grow, apply with your CV and a cover letter.

Benefits

Full training and mentoring

Opportunity for recognized qualification

Growth within the business

Qualifications

• Positive attitude and willingness to learn.
• Confidence speaking on the phone.
• Basic computer skills.

Responsibilities

• Answer incoming calls from customers for warranty claims.
• Guide customers through the claim process.
• Liaise with garages for information.
• Evaluate repair estimates for claims.
• Log customer interactions accurately.

Skills

Customer service interest

Strong communication

Confidence on the phone

Proactive approach

Job description

About Us

This is a leading and fast-growing provider of vehicle warranties to the motor trade industry. We pride ourselves on delivering excellent service and building strong relationships with our customers and partners. As we expand, we're looking to grow our team with driven individuals who are eager to learn and contribute to our continued success.

The Role

This is an exciting opportunity for an apprentice to start a career in customer service within the motor industry. As a Customer Service Advisor, you will be the first point of contact for customers who need assistance with their vehicle warranty claims.

Key Responsibilities

• Answer incoming calls from customers looking to register warranty claims
• Guide customers through the claim process in a professional and friendly manner
• Liaise with garages and service centres to gather diagnostic information
• Evaluate repair estimates and assist in processing claims efficiently
• Handle aftersales and follow‑up calls to ensure customer satisfaction
• Accurately log customer interactions and data using internal systems
• Work both independently and as part of a supportive team

What We’re Looking For

We’re looking for someone with a positive attitude and a willingness to learn. No previous motor trade experience is required – we’ll teach you what you need to know.

Ideal Candidate Will Have

• A keen interest in customer service and the motor industry
• Strong communication and interpersonal skills
• Confidence when speaking on the phone
• A proactive, can‑do approach and attention to detail
• Basic computer skills and willingness to learn internal systems
• A friendly, enthusiastic personality and team spirit

Why Join US???

This is more than just a job – it’s a career pathway. You’ll be working in a supportive environment that encourages learning and professional development.

As an Apprentice, You’ll Receive

• Full training and ongoing mentoring
• The opportunity to gain a recognised qualification
• Real‑world experience in customer service and administration
• A chance to grow within a rapidly expanding business
• A friendly team that values your input and ideas
• Opportunities for progression into permanent roles upon completion of your apprenticeship

Ready to Start Your Career?

If you're enthusiastic, customer-focused, and ready to grow with us, we want to hear from you. Send your CV and a short cover letter explaining why you're interested in the role to.

Qualification / Standard

ST0070 Business administrator – Duration 18 months