Business Activator

PricewaterhouseCoopers; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading consulting firm based in Manchester is seeking a Tech Catalyst Business Activator to enhance stakeholder relationships and promote technological solutions. You will be responsible for managing demands, responding swiftly to queries, and collaborating with various teams to ensure optimal delivery of services. A strong background in stakeholder management and customer experience is vital. The role involves full-time employment with travel requirements up to 40%.

Qualifications

• Understanding of customer experience to meet stakeholder success and satisfaction.
• Ability to analyse and improve processes for best practices in Tech Catalyst.
• Capable of monitoring governance and delivery quality standards.

Responsibilities

• Support maintaining strong relationships with stakeholders.
• Respond quickly to stakeholder queries and challenges.
• Work with the tech input to foster best practices.

Skills

Stakeholder Management

Customer Experience

Process Analysis

Governance

Business Design

IT Consultancy

Delivery Management

Risk Management

Process Delivery

Tools

SAP Supply Chain Management

Job description

Job Description & Summary

As a Tech Catalyst Business Activator within the Relationship and Demand team you will be part of a team responsible for demand consolidation and a trusted interface between our team and our demand sources (Clients LoS CTO / CIO and Alliances Global Special Partnerships or the wider UK Network).

Acting as a face of Tech Catalyst you will play a role in promoting managing and tracking our products services and capabilities to drive engagement and technology innovation.

In a past paced environment you will respond to challenges and strengthen relationships to maximise the impact of Tech Catalyst.

Key Responsibilities

• Support the capability in maintaining strong relationships with stakeholders within assigned LoS or demand sources
• Build a broad understanding of the demand sources and interest in their operating models challenges and their requirements
• Respond at pace to stakeholder queries opportunities and challenges ensuring timely and effective communication
• Possess a broad understanding of how the assets services and capabilities within Tech Catalyst can benefit our stakeholders and clients
• Identifying new and innovative technology solutions delivered by the capability teams to share the success of Tech Catalyst perpetuating demand
• Work in collaboration with people in the Relationship and Demand capability and wider Tech Catalyst capability groups to support the LoS with tech input fostering best practice good governance and process efficiency
• Provide feedback to the Relationship and Demand capability to ensure continuous improvement and stakeholder satisfaction

Skills

• Stakeholder Management : organising improving and monitoring relationships with stakeholders. Systematically identifying and analysing strategic needs and expectations
• Customer Experience : a working understanding of the customer experience for both stakeholders and clients for sustained success satisfaction and enhanced experiences. Applied knowledge of client data management relations and retention practices
• Process : analyse and adopt best practice and proven methodologies leveraging the collective knowledge of Tech Catalyst to identify potential problems or trends for improvement or automation
• Governance : Apply monitoring or overseeing delivery to quality and safety standards including processes for escalation resolution
• In addition you will be trained in order to develop an interest in the following skills :
• Business Design
• Client Sales processes
• IT Consultancy
• Delivery Management
• Risk Management
• Process Delivery
• Governance

Travel Requirements

Up to 40%

Work Visa Sponsorship

No

Government Clearance Required

No

Key Skills

• Business Intelligence
• Sales Experience
• Compliance Management
• Risk Management
• Cold Calling
• Lean Six Sigma
• Upselling
• Business Management
• Regulatory Reporting
• SAP Supply Chain Management
• Economic Development
• Product Development

Employment Type & Experience

Employment Type: Full-Time

Experience: years

Vacancy: 1