Business Acceptance Manager

Anglian Home Improvements; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement company based in Manchester seeks a proactive and customer-focused Business Acceptance Manager. This pivotal role ensures job progression by resolving technical and financial issues, while acting as the main contact for customers and internal teams. Ideal candidates will possess strong business acumen, excellent communication skills, and a relevant background. Enjoy competitive salary, 31 days of holiday, and a range of health and well-being benefits in a supportive work environment.

Benefits

Competitive salary

31 days holiday plus additional paid birthday leave

Paid volunteering time off

Comprehensive health benefits including gym memberships

Discounted employee purchase scheme

Career development opportunities

Salary Sacrifice benefits for pension and additional leave

Qualifications

• Strong business and commercial acumen.
• Excellent communication skills with the ability to engage confidently.
• Good operational knowledge in the home improvement industry desirable.

Responsibilities

• Review and resolve sales queries requiring intervention.
• Liaise with customers regarding contract changes.
• Generate and track Variation of Contract documents.
• Resolve finance-related issues with agreements.
• Collaborate with stakeholders to improve processes.
• Identify opportunities for continuous improvement.

Skills

Excellent communication skills

Strong business and commercial acumen

Results-driven mindset

Proficiency in Microsoft Office

Job description

About the Role

We are looking for a proactive and customer-focused Business Acceptance Manager to join our team. This role is pivotal in ensuring that jobs sold and surveyed can proceed smoothly by resolving technical, financial, or specification issues that arise after the initial survey. You will act as the key point of contact for both internal teams and customers, providing clear communication and effective solutions.

What You’ll Do

• Review and resolve sales queries where intervention is required to make jobs proceedable.
• Liaise with customers via phone and email to discuss contract changes and agree on solutions.
• Generate and track Variation of Contract (VOC) documents, ensuring pricing aligns with company policies.
• Resolve finance-related issues, including changes to agreements or lapsed deals.
• Work collaboratively with stakeholders to improve processes and efficiencies.
• Identify opportunities for continuous improvement in cost, quality, and service.

What We’re Looking For

• Strong business and commercial acumen.
• Excellent communication skills with the ability to engage confidently with customers and stakeholders.
• Good product and operational knowledge (manufacturing, construction, or home improvement industry experience desirable).
• Proficiency in Microsoft Office applications.
• Results-driven and solution-oriented mindset.

Why Join Us?

• Competitive salary
• 31 days holiday, increasing with service, plus an additional paid day for your birthday!
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders
• Heavily discounted employee purchase scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.
• Salary Sacrifice benefits – enjoy benefits such as pension, cycle to work and our additional annual leave purchase scheme whilst potentially reducing your tax and National Insurance contributions!

Apply Today!

If you’re ready to take on a challenging and rewarding role, we’d love to hear from you.

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.