Building Maintenance Manager

Newydd Housing Association; Wales; On-site; GBP 40,000 - 50,000; Full time

Job summary

A charitable housing association in Wales is seeking a Building Maintenance Manager to oversee operational delivery of building maintenance services. Responsibilities include leading a team, improving service quality, resolving complaints, and ensuring compliance with regulations. Candidates must have experience in high-performing maintenance operations and strong budget management skills. This role offers an opportunity to make a significant impact in social housing while serving a vital community need.

Qualifications

• Proven experience in managing high performing building maintenance operations.
• Strong understanding of planned, void and responsive work processes.
• Significant experience in budget management and cost control.

Responsibilities

• Lead a team of supervisors and operatives to achieve service excellence.
• Handle escalated customer complaints and resolve issues promptly.
• Ensure services are delivered efficiently, safely, and to high standards.

Skills

Leadership

Attention to detail

Customer service

Budget management

Health and safety knowledge

Job description

Overview

As Building Maintenance Manager you will be responsible for the operational delivery of all building maintenance services within our Property Services Team. This includes planned works, void property refurbishments, responsive repairs, and estate services including cleaning. You will ensure services are delivered efficiently, safely, and to high standards of customer satisfaction, while maintaining compliance with statutory and regulatory requirements.

Responsibilities

As Building Maintenance Manager you will lead a team of supervisors and operatives, driving performance, quality, and continuous improvement to achieve service excellence and value for money. You will also handle escalated customer complaints, resolve issues promptly, while maintaining strong relationships with internal and external stakeholders.

Qualifications

Do you have experience of leading and motivating staff to ensure quality, efficiency and customer service levels are exceeded? Do you have an eye for detail along with the skills and expertise to develop, deliver and improve our maintenance procedures? Then this exciting new role could be your next career opportunity. You will need significant and proven experience in managing high performing building maintenance operations preferably within a social housing or similar environment. You should also have a great understanding and knowledge of planned, void and responsive work processes, health and safety legislation and CDM, and strong experience of budget management and cost control.

Disability Confident

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

About the Group

Cadarn Housing Group is the parent of the Group and provides oversight and support services role. Newydd Housing Association is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas. Cadwyn Housing Association owns and manages 3,000 homes for affordable rent and low-cost home ownership as well as a range of community regeneration initiatives.