Building & Community Coordinator

Pegasus Homes; Lichfield; On-site; GBP 15,000 - 19,000; Full time

Job summary

A community-centric property developer in Lichfield is seeking a Building and Community Coordinator. The ideal candidate will ensure health & safety compliance while providing excellent customer service to residents. You will lead activities that foster community spirit and assist with the onboarding of new tenants. This role requires strong communication and organizational skills, and a background in facilities or property management is preferred.

Benefits

Enhanced annual leave

Contributory pension scheme

Life Assurance

Employee Assistance Programme

Discounted Gym Membership

Qualifications

• Experience with health & safety regulations is essential.
• Professional and highly organized.
• Ability to use initiative and work independently.

Responsibilities

• Act as the first point of contact for owners and tenants.
• Conduct regular building checks and tests.
• Facilitate external contractors for maintenance.
• Ensure health & safety compliance for the development.
• Organize events and activities for residents.

Skills

Customer service experience

Excellent communication skills

Strong IT skills

Facilities/property experience

Proactive approach

Tools

Google Workspace

Job description

Location: Lichfield, Staffordshire

Hours: 20-25 hours per week, Monday to Friday with hours to be agreed

Package: £15,142 - £18,928 per annum (Full time equivalent of £26,500 per annum) + enhanced benefits & rewards

Basis: Permanent

About us

We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our developments are beautifully designed offering stunning community living.

With a range of apartments, residents lounge and landscaped gardens our Chapter House development is a stunning place to work and this role provides an exciting opportunity to be part of our onsite team.

About the role

As Building and Community Coordinator your focus will be on ensuring that we are fully compliant with everything relating to the health & safety of our development so we are looking for someone who has buildings / property or facilities experience, as well as great face to face customer service skills with the ability to build strong relationships with our residents.

There is no such thing as a typical day as a Building and Community Coordinator but you will lead on the following responsibilities

• General customer service and being the first point of contact for our owners and tenants
• Regular building related checks which could include fire alarm testing, water flushing and emergency light testing
• Facilitation of external contractors
• Ensuring that the Health & Safety requirements of each development are met
• Help with the move in process with our customers to ensure they have a great start within our developments
• Organise events and activities for our customers, creating a wonderful community
• Dealing with any emergencies quickly and calmly
• Build lasting relationships with our homeowners and their families
• Working alongside our internal teams including Sales, Development and Completions

You’ll be our ‘person on the ground’. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what’s happening.

Building a strong community for our homeowners and tenants is an integral part of what we offer so you'll be involved in organising social events and a strong local knowledge will be an advantage.

About you

We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. You’ll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential.

• Professional and highly organised
• Proactive approach and can-do attitude
• In-person customer service experience
• Excellent communication skills
• Ability to use initiative
• Strong IT skills - knowledge of Google Workspace is advantage
• Experience of facilities/property ideally with a knowledge of health & safety is essential

Please note this position is subject to an enhanced DBS check.

Our benefits & rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution,
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

If you have the skills and experience we are looking for we'd love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.

Closing date: Monday 11th August 2025