Broker Technician

Tokio Marine Kiln; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance underwriting firm in London seeks a Broker Technician to join their Partner Services team. Responsibilities include processing contracts and claims, managing stakeholder queries, and supporting underwriting teams. The ideal candidate has experience in a technical insurance role and excellent knowledge of Microsoft Office. The company promotes an inclusive environment and supports flexible working arrangements.

Benefits

Inclusion network groups

Flexible working arrangements

CSR and charitable activities

Qualifications

• Demonstrable experience in a technical role within insurance.
• Excellent knowledge of Microsoft Office tools.
• Ability to manage time and collaborate effectively.

Responsibilities

• Process all contracts (binders, insurance, reinsurance, lineslips).
• Handle claims and stakeholder queries.
• Support underwriting teams and identify process improvements.

Skills

Excellent communication

Time management

Collaboration

Knowledge of Microsoft Word

Knowledge of Microsoft Excel

Knowledge of Outlook

Tools

Xchanging systems

RCF claims system

Job description

Overview

We have the opportunity for a Broker Technician to join our TMK Partner Services team within the Office of CUO department here at Tokio Marine Kiln. Reporting into the Head of TMK Partner Services, your role will support all functions within the internal broker department at TMK. Key responsibilities are delivering a high quality and efficient service to both the internal and external stakeholders including Underwriters, Coverholders and Partner Services team members.

Responsibilities

• Processing of all contracts (binders, insurance, reinsurance and lineslips) via Xchanging, processing inter-company reinsurances as well as follow up and chasing bordereaux (drafting binders, creating LPANs and FDOs, updating records for endorsements, bordereaux checks and reconciliations with the finance team)
• Processing Claims Bordereaux, and the day to day handling of claims which are advised to TMK Partner Services.
• Resolving stakeholder queries; conducting root-cause analysis, implementation of and appropriate corrective action plan/s.
• Provide on-going support to the Underwriting teams and Partner Services Manager.
• Work to help facilitate new business opportunities and raise the profile of the department across the business through regular engagement with stakeholders.
• Help identify process improvement opportunities and provide support to implement changes.

Qualifications

The successful candidate will have demonstrable experience of working in a technical role within insurance and will have excellent knowledge of Microsoft Word, Excel and Outlook. They will be excellent communicators who can manage time and collaborate effectively at all levels. Knowledge of Xchanging systems, macros and pivot tables would be desirable, as would knowledge of the RCF claims system.

Company and Inclusion

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

Application and Support

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to [e-mail] in confidence, to discuss any specific assistance or requirements that you have.

If you encounter difficulties submitting your application, please email [e-mail].

If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.