Broker Support Technician

Ardonagh Specialty; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A specialized insurance brokerage firm in London is seeking a Broker Support Technician to provide vital back-end support to the International Property team. Applicants should have a minimum of 5 years of relevant insurance experience and excellent Excel skills. The role involves liaising with clients and markets, producing documentation and facilitating tax processes. This position offers a competitive salary and a flexible working environment.

Benefits

Employer pension contribution of 10%

Life Assurance at X4 of your base salary

Private Medical Insurance

Generous Annual Leave entitlement

Group annual bonus scheme

Qualifications

• A minimum of 5 years relevant Insurance experience required.
• Ability to work towards and meet deadlines.
• Good numeracy skills and ability to work with data.

Responsibilities

• Provide general broker backup support.
• Liaise with markets and clients.
• Facilitate processing of tax calculations and debit notes.
• Create placement schematics and premium calculations.

Skills

MS Excel proficiency

Organised

Team collaboration

Attention to detail

Good communication skills

Tools

MS Outlook

MS Word

Job description

Overview

Job Title: Broker Support Technician

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits)

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Purpose of the Role

To provide general broker back up support and liaise with markets and clients as a key team member of the International Property team.

Key Role Accountabilities

• Understand the London Insurance Market and International Insurance Markets.
• Produce MRCs / endorsements and assist with wordings.
• Work on both Open Market and Lineslip placements.
• Facilitate processing of tax calculations and debit notes.
• Create placement schematics, premium calculations – excellent Excel skills.
• Use PPL or Whitespace to obtain market agreement of slips and endorsements.
• Respond to Xchanging queries.
• Ensure all placing, contract and closing documentation satisfies the client requirements and complies with internal procedures.
• Be an effective team member and collaborate well with peers in the London office.
• Use the data and analytics produced within the International Property team to monitor KPIs.
• Escalate any potential E&Os to line management and the Legal & Compliance team at the earliest opportunity.
• Contribute to retention of clients through planned and coordinated account renewal.
• Support the identification and development of opportunities for account growth.
• Ensure agreed payment terms and payment warranties are met through credit control.
• Working with broker producers, to educate clients and manage client expectations through market, insurance, and sector briefings.
• Assisting and developing less experienced members of the team.
• Coordinate and manage client and placement records.

Qualifications & Experience

• A minimum of 5 years relevant Insurance experience required.

Person Specification

• Proficiency in MS Outlook, Word, and Excel.
• Organised and reliable.
• Collaborative team working approach.
• Ability to work with a range of employees at different organisational levels.
• Accurate and attentive to detail.
• Good written and verbal communication skills.
• Good numeracy skills and ability to work with data.
• Ability to work towards and meet deadlines.

Ability to multitask and prioritise own workload.

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process

1. Submit your application with your CV, emphasising your skills and experience related to the job.
2. Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.
3. If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via Teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
4. Depending on the role, you may be invited to attend a second stage interview with further members of the team.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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