Broker Support & Relationship Specialist

West Brom; West Bromwich; On-site; GBP 25,000 - 26,000; Full time

Job summary

A financial institution seeks a Relationship Development Assistant based in West Bromwich. This role focuses on providing exceptional service to brokers, managing queries effectively, and assisting with various administrative tasks. Ideal candidates will possess a positive attitude, team spirit, and experience in customer service. The position offers a competitive salary with additional benefits, including generous holiday allowances and development opportunities.

Benefits

Holiday starting at 25 days

Paid volunteering days

Enhanced parental leave

Life assurance

Private medical insurance

Salary Sacrifice Electric/Hybrid Car Scheme

Perkbox account providing benefits and discounts

Qualifications

• Ability to work under pressure during high call volumes.
• Fluent in the Society’s Lending Policy and products.
• Experience within a lending environment preferred.

Responsibilities

• Providing excellent service to brokers over phone and email.
• Handling queries related to products and services.
• Assisting with payment processing and internal updates.

Skills

Positive attitude

Team spirit

Clear communicator

Customer-centric

Initiative

Curious mindset

Experience in customer service

Job description

A financial institution seeks a Relationship Development Assistant based in West Bromwich. This role focuses on providing exceptional service to brokers, managing queries effectively, and assisting with various administrative tasks. Ideal candidates will possess a positive attitude, team spirit, and experience in customer service. The position offers a competitive salary with additional benefits, including generous holiday allowances and development opportunities.