Broker Operations/Partner Success Graduate Analyst (1 year FTC)

LMAX Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global trading firm in Greater London is looking for candidates for a rotational program combining Broker Operations and Partner Success. You will manage daily trading activities and institutional relationships, ensuring optimal value from the trading ecosystem. Ideal applicants will have strong communication skills and client-facing experience, with a proactive and results-oriented mindset. The role includes opportunities for significant professional development and benefits such as health coverage and a bonus.

Benefits

25 days of holiday

Bonus

Pension contribution

Private medical, dental, and vision coverage

Life assurance

Critical illness cover

Wellness contribution program

Learning and development programs

Cycle to Work Scheme

Qualifications

• Ability to handle ambiguity and remain focused.
• Performance-driven and results-oriented.
• Reliable and willing to work antisocial hours.

Responsibilities

• Conduct in-depth analysis of trade executions.
• Manage the operational flow of client funds.
• Serve as a primary point of contact for institutional clients.
• Lead a capstone project aimed at improving partner experience.

Skills

Business Fluency in written and verbal English

Effective relationship builder and influencer

Proactive in communication

Problem-solving skills

Proficiency in MS Office

Client facing experience

Tools

Salesforce

Job description

This program offers a unique opportunity to see the full lifecycle of a trade—from the operational mechanics that power our exchange to the relationship management that ensures our global partners thrive.

Your time will be split between 2 departments - 6 months Broker Operations / 6 months Partner Success.

Rotation 1: Broker Operations (Months 1-6)

In this rotation, you will be embedded in the team responsible for the daily health of our trading venues. You will ensure that the flow of funds and trades remains seamless.

• Trade Analysis: Conduct in-depth analysis of trade executions to resolve client queries and internal discrepancies.
• Payment Infrastructure: Manage the operational flow of client funds, including deposits, withdrawals, and inter-account transfers across LMAX Global and LMAX Digital.
• Platform Support: Gain a technical understanding of the LMAX Central Limit Order Book (CLOB) and how it interacts with platforms like MT4/MT5 and FIX APIs.
• Regulatory Compliance: Ensure all tasks adhere to strict regulatory standards (e.g., CASS) and internal risk policies.
• Data Reporting: Distribute daily management reports regarding liquidity and operational performance.

Rotation 2: Partner Success (Months 7-12)

Having mastered the "how," you will move to the "who." You will work with our institutional partners (banks, funds, and brokers) to ensure they are getting the maximum value from the LMAX ecosystem.

• Account Management: Serve as a primary point of contact for institutional clients, managing their journey from onboarding to daily trading activity.
• Commercial Insights: Use CRM data (Salesforce) to identify trends in client behavior and suggest ways to optimize their trading strategy.
• Collaboration: Act as the bridge between the client and the Sales and Technology teams to troubleshoot issues and deliver new product features.
• Market Education: Assist partners in understanding LMAX market microstructure, liquidity pools, and the benefits of our "no last look" execution model.
• Project Delivery: Lead a capstone project aimed at improving the partner experience or streamlining the onboarding journey.

Essential Skills / Experience

• Business Fluency in written and verbal English
• Effective relationship builder and influencer.
• Pragmatic and flexible with ability to handle ambiguity and remain focused.
• Confident and proactive in communicating with people at all levels and a good team player
• Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver.
• Can handle large workloads and remain calm and productive in stressful situations
• Reliable and willing to work antisocial hours to meet client requirements, solve their problems and thus encourage future business.
• Proficiency in MS Office applications.
• Previous client facing experience

• 25 daysof holiday
• Bonus
• Pension contribution
• Private medical, dental, and vision coverage
• Life assurance
• Critical illness cover
• Wellness contribution program with access to ClassPass
• Plumm Platform
• Five volunteering daysGive as You Earn initiative
• Learning and development programs
• Electric Vehicle Scheme
• Cycle to Work Scheme
• Season Ticket Loan