Brasserie Supervisor: Lead Guest Experience

IHG Hotels & Resorts; Greater London; On-site; GBP 34,000; Full time

Job summary

A prestigious hotel company in Central London is seeking a Restaurant Supervisor to join their team. The role involves leading the restaurant team, ensuring exceptional guest experiences, and managing shift operations in a luxury environment. Candidates should have a background in food & beverage service, excellent leadership skills, and the ability to work under pressure. The position offers a competitive hourly rate plus benefits, including holiday pay, discounts, and opportunities for personal development.

Benefits

£16.10 per hour plus Tronc

28 days holiday per year

Access to Wagestream

Free meals on duty

Hotel discounts

Food and Beverage discounts

Employee assistance programme

Regular sporting and social events

Opportunities for personal development

Qualifications

• Experience in a food & beverage service role.
• Natural team leader with a passion for guest service.
• Organized, reliable, and calm under pressure.
• Flexible, positive, and eager to develop yourself and others.

Responsibilities

• Take ownership of the guest journey, ensuring every visit is memorable.
• Lead by example on the floor, supporting and developing team members.
• Handle guest feedback and resolve issues with confidence and professionalism.
• Manage shift duties including cashing up, stock control, and VIP hosting.
• Ensure high standards of food safety, cleanliness, and compliance.
• Promote upselling, offers, and key business drivers.

Skills

Leadership

Guest service

Organizational skills

Calm under pressure

Job description

A prestigious hotel company in Central London is seeking a Restaurant Supervisor to join their team. The role involves leading the restaurant team, ensuring exceptional guest experiences, and managing shift operations in a luxury environment. Candidates should have a background in food & beverage service, excellent leadership skills, and the ability to work under pressure. The position offers a competitive hourly rate plus benefits, including holiday pay, discounts, and opportunities for personal development.