Branch Network Lead: Digital Banking & Customer Experience

HSBC; Newport; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading financial institution in the UK is seeking a Network Manager in Newport to support operations and deliver excellent customer service. The ideal candidate will be passionate about customer needs, possess strong risk management skills, and have a proven track record in the banking sector. This role involves leading a team and engaging with the community while driving a digital-first culture. Competitive compensation offered.

Qualifications

• Proven experience in personal financial services and banking.
• Strong judgement and decisiveness.
• Ability to manage change and inspire colleagues.

Responsibilities

• Manage day-to-day operations of the Local Market.
• Ensure customer needs are met and risks are managed.
• Lead community engagement and digital-first initiatives.

Skills

Customer obsession

Risk Management

Coaching ability

Interpersonal skills

Problem-solving skills

Job description

A leading financial institution in the UK is seeking a Network Manager in Newport to support operations and deliver excellent customer service. The ideal candidate will be passionate about customer needs, possess strong risk management skills, and have a proven track record in the banking sector. This role involves leading a team and engaging with the community while driving a digital-first culture. Competitive compensation offered.