Branch Manager

Stannah Group; Gateshead; On-site; GBP 100,000 - 125,000; Full time

Job summary

A family-owned engineering company seeks a Branch Manager for its Gateshead Branch. The position involves overseeing operational performance and managing maintenance services for lifts and stairlifts. The ideal candidate will have strong leadership skills, experience in service management, and a background in the lift industry. Benefits include a market-aligned salary, a management bonus, private healthcare, and a comprehensive benefits package including holiday scheme and workplace support programs.

Benefits

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday plus bank holidays

Life Assurance Scheme

Private Medical Insurance

Qualifications

• Proven track record in service management within the lift industry.
• Strong leadership and team development skills.
• Strategic business mindset with knowledge of lift industry markets.

Responsibilities

• Set high standards for service delivery, health & safety, customer care, and operational efficiency.
• Lead a dedicated team to ensure optimal performance and development.
• Maintain strong relationships with clients, ensuring service meets their needs.

Skills

Leadership

Team Development

Communication

Commercial Acumen

Education

Relevant business or management qualification

Job description

Company Description

Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands‑on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Job Description

Branch Manager Jobs in Gateshead at Stannah – Join Our Team!

Stannah has an exciting opportunity for a Branch Manager to join our Gateshead Branch within our Maintenance and Repair Division.

Ideally you will be located within a 30 mile radius of the Gateshead Branch.

This job will involve overseeing the operational performance of the Gateshead Branch, which provides 24‑hour maintenance, repair, and modernisation services for lifts, stairlifts, and lifting equipment across a large and varied region. You'll lead the team to deliver exceptional service, uphold safety standards, and drive sustainable business growth across a diverse portfolio of equipment and clients.

In addition to a competitive salary, you will receive a quarterly management bonus based on performance, private healthcare, and a car allowance. You will also benefit from Stannah’s standard benefits package, which includes a company pension scheme, 25 days holiday plus bank holidays, and excellent training and development opportunities.

To be successful as the Branch Manager, it is essential that you have previous experience in service management within the lift industry. Experience in leading teams and managing financial performance is also essential.

This is a great opportunity for a lift manager with strong leadership skills, commercial acumen, and a proven ability to manage operations, grow a business, and lead a dedicated team.

Working hours

Mon‑Thurs 0900 to 1700 and Fri 0900 to 1630

Branch Manager Responsibilities

• Leadership: Set high standards for service delivery, health & safety, customer care, and operational efficiency.
• Team Management: Lead a dedicated team to ensure optimal performance and development.
• Customer Focus: Maintain strong relationships with clients, ensuring service meets their needs and expectations.
• Financial Management: Drive profitability through effective budget management and strategic decision‑making.
• Operational Excellence: Oversee service provision, including maintenance, repairs, and installations, adhering to company standards and policies.

Please see the full job description here: Branch Manager job description

Branch Manager Requirements

• Proven track record in service management within the lift industry.
• Strong leadership and team development skills.
• Strategic business mindset with knowledge of lift industry markets.
• Excellent communication and interpersonal skills.
• Commercial acumen in managing both B2B and B2C relationships.
• Relevant business or management qualification.

Additional Information

If you have previous experience working as a Lift Manager, Branch Manager, or in another Lift Industry Leadership role, and are looking for a Branch Manager job in Gateshead, please click the "apply now" button or contact us for further information.

Benefits Include

• Market Aligned Salary, paid on a monthly basis.
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits.
• 25 days holiday, plus bank holidays.
• Holiday scheme to buy extra days’ annual leave.
• Pension Scheme. Matched contribution/salary sacrifice.
• Management Bonus.
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more.
• Life Assurance Scheme.
• Long Service award scheme, with holiday benefit.
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more.
• Employee Assistance Programme. A workplace initiative to support and enhance well‑being.
• Enhanced maternity and paternity provision.
• Free parking.
• Company Funded LinkedIn Learning Account.
• Car Allowance.
• Private Medical Insurance.

Equal Opportunity Employer

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.