Branch General Manager

DFS Furniture; Grantham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK sofa retailer is seeking a Branch General Manager in Grantham. You will lead a team to enhance customer experience and drive store performance, ensuring a welcoming environment. The ideal candidate will have significant leadership experience and a customer-focused approach. Join a company where team development is prioritized and core values guide every decision.

Qualifications

• Experience in a leadership role within retail management.
• Ability to inspire and develop team members.
• Strong focus on customer experience and satisfaction.

Responsibilities

• Lead the branch team to ensure exceptional customer experiences.
• Drive store performance and meet sales targets.
• Create a positive working environment for staff.

Skills

Leadership

Customer service excellence

Commercial acumen

Job description

As a Branch General Manager at DFS, you’ll lead your team to deliver an exceptional customer experience while driving the success and performance of your store. You'll create a positive, welcoming space where customers feel at home and colleagues are supported to grow and thrive.

This is a hands‑on leadership role where you’ll inspire your team, make smart commercial decisions, and champion our values : Think Customer, Be Real, and Aim High.

About DFS

Did you know a DFS sofa is in one-third of Britains homes?

Since 1969, we’ve been creating and selling sofas that reflect peoples unique styles and tastes. Our purpose is to bring great design and comfort into every home, in an affordable, responsible and sustainable manner.

We're the UKs leading sofa retail specialist, but here’s the secret to our success - our customers and our people are at the heart of everything we do, and our culture is rooted in our core values : Aim high, Think Customer and Be Real.

Across our Group, we're co...