Branch Customer Service Pro — Banking & Perks

HSBC; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global bank in Guildford seeks a Customer Service Representative to deliver exceptional service by assisting customers with their transactional needs and educating them about digital platforms. The ideal candidate is passionate about providing outstanding customer experiences, has excellent communication skills, and thrives in a dynamic environment. This full-time position offers a competitive starting salary of £24,000, training, and numerous benefits, including over six weeks' holiday and a market-leading pension.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Ability to engage in effective conversations and show empathy to customers.
• Ownership of customer queries to resolution.
• Ability to adapt to a continuously changing environment.

Responsibilities

• Provide exceptional customer service in a busy branch environment.
• Process a wide range of transactions accurately.
• Educate customers about HSBC’s self-service devices and digital banking.

Skills

Excellent communication skills

Customer service orientation

Attention to detail

Resilience

Job description

A leading global bank in Guildford seeks a Customer Service Representative to deliver exceptional service by assisting customers with their transactional needs and educating them about digital platforms. The ideal candidate is passionate about providing outstanding customer experiences, has excellent communication skills, and thrives in a dynamic environment. This full-time position offers a competitive starting salary of £24,000, training, and numerous benefits, including over six weeks' holiday and a market-leading pension.