Branch Customer Service Leader: People Focus

Coventry Building Society; Tamworth; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading building society in Tamworth is seeking a Customer Service Manager to lead and inspire their branch team. The role emphasizes customer focus, team development, and local engagement. Successful candidates should have retail banking leadership experience and a passion for excellent customer service. This position offers various benefits, including 28 days of holiday and a bonus scheme. Flexible working schedules are also considered.

Benefits

28 days holiday plus bank holidays

Annual discretionary bonus

Personal pension with matched contributions

Extensive wellbeing support

Life assurance

Qualifications

• Current experience as a leader managing a branch based team in retail banking.
• Experience of delivering high standards of customer service.
• Experience of coaching and developing team members.

Responsibilities

• Lead and inspire the branch team in Tamworth.
• Make local decisions for enhancing customer experience.
• Coach and develop team members to provide excellent service.

Skills

Customer focused

Resilience

Teamwork

Leadership

Communication

Job description

A leading building society in Tamworth is seeking a Customer Service Manager to lead and inspire their branch team. The role emphasizes customer focus, team development, and local engagement. Successful candidates should have retail banking leadership experience and a passion for excellent customer service. This position offers various benefits, including 28 days of holiday and a bonus scheme. Flexible working schedules are also considered.