Branch Customer Experience Specialist

HSBC Group; Wolverhampton; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Representative to provide exceptional face-to-face service and educate customers on banking solutions. With a focus on communication and customer ownership, candidates will enjoy comprehensive training and a starting salary of £24,000 along with substantial employee benefits including holidays and healthcare. The role requires a passion for customer service and the ability to thrive in a dynamic environment.

Benefits

Over six weeks’ holiday

Employee discounts

Employer Pension contributions

BUPA Healthcare Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Passionate about delivering outstanding customer experience.
• Ability to engage in effective conversations and build strong connections.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide exceptional face‑to‑face customer service.
• Process a wide range of transactions while maintaining accuracy.
• Educate customers about self‑service devices and digital banking platforms.
• Collaborate with the Branch team to improve processes.

Skills

Excellent communication skills

Customer ownership

Empathy

Attention to detail

Resilience to change

Job description

A leading financial institution is seeking a Customer Service Representative to provide exceptional face-to-face service and educate customers on banking solutions. With a focus on communication and customer ownership, candidates will enjoy comprehensive training and a starting salary of £24,000 along with substantial employee benefits including holidays and healthcare. The role requires a passion for customer service and the ability to thrive in a dynamic environment.