Branch Customer Experience Advocate

Description This; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading financial mutual in Scotland is seeking a Customer Representative for their branch in Corstorphine, Midlothian. This permanent, full-time position involves providing exceptional support to customers across various channels while working as part of a team. The successful candidate will engage directly in transactions, assist with product applications, and ensure a top-notch banking experience. Training will be provided, and benefits include private medical insurance and a competitive pension plan.

Benefits

Private medical insurance

Annual performance-related bonus

Competitive pension plan

Paid volunteering days

Training and development opportunities

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to adapt communication style to diverse customers.
• Comfortable using digital banking tools.

Responsibilities

• Assist customers with transactions and inquiries in-person and online.
• Support digital services and educate customers on banking methods.
• Work collaboratively within the branch to enhance customer satisfaction.

Skills

Customer service skills

Digital tool proficiency

Communication skills

Job description

A leading financial mutual in Scotland is seeking a Customer Representative for their branch in Corstorphine, Midlothian. This permanent, full-time position involves providing exceptional support to customers across various channels while working as part of a team. The successful candidate will engage directly in transactions, assist with product applications, and ensure a top-notch banking experience. Training will be provided, and benefits include private medical insurance and a competitive pension plan.