Branch Customer Experience Advisor - Multiservice Banking

Santander USA; Poole; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor for their Poole branch. This role involves assisting customers with transactions, providing support over the phone, and identifying ways to enhance the customer experience. Candidates should have a proven track record in customer service and the ability to work collaboratively in a fast-paced environment., with a starting salary of £24,000 plus benefits.

Benefits

Starting salary of £24,000 plus a £500 annual cash allowance

25 days’ holiday plus bank holidays

Healthcare benefits at discounted rates

Employer pension contributions

Discounted rates for life assurance and critical illness cover

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions and servicing.
• Building relationships and finding solutions.

Skills

Outstanding customer service ability

Effective communication skills

Teamworking skills

Job description

A leading financial institution is seeking a Customer Experience Advisor for their Poole branch. This role involves assisting customers with transactions, providing support over the phone, and identifying ways to enhance the customer experience. Candidates should have a proven track record in customer service and the ability to work collaboratively in a fast-paced environment., with a starting salary of £24,000 plus benefits.