Boudoir Manager - Covent Garden

Charlotte Tilbury; City of Westminster; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading beauty brand seeks a Boudoir Manager in Covent Garden to lead customer experience and drive performance. Responsibilities include financial results, strategy collaboration, and team coaching. Ideal candidates should possess a passion for the beauty industry and experience in management. The role is full-time fixed-term until June 2026, offering development opportunities and various rewards.

Benefits

Structured career development

Access to exclusive product launches

Life assurance

Birthdays off work

Team sales incentives

Qualifications

• Genuine passion for the beauty industry.
• Possess commercial acumen.
• Experience in managing teams.
• Ability to strategize and plan effectively.
• Experience in planning events.

Responsibilities

• Drive financial results to meet targets.
• Collaborate with the Business Manager on strategy.
• Promote exceptional customer service.
• Coach team members for performance standards.
• Manage customer database for marketing opportunities.

Skills

Passion for beauty industry

Commercial acumen

People management experience

Strategic planning experience

Event planning experience

Job description

Overview

All with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About Your Role: The Boudoir Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving occupancy, eventing and service performance through maximum planning and execution. Building a strategy to drive the overall business within the Boudoir to gain maximum occupancy. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations within the Boudoir.

Responsibilities

• Drive financial results in the Boudoir to meet and exceed targets and key performance indicators.
• Work with the Business Manager to build an overall strategy to drive occupancy, eventing and service sales to ensure the total business comes into forecast.
• Demonstrate entrepreneurial spirit; be a specialist amongst the retail artistry brands and show genuine enthusiasm, commitment and interest in the Company's performance.
• Lead by example to promote exceptional customer service and create a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both service and artistry.
• Extend exceptional customer service beyond the in-store experience; drive the customer database for direct marketing opportunities.
• Create a positive and cooperative team culture in store through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Propose plans, events and other limitless activity to unlock commercial success.
• Be creatively focused, bringing new ideas and industry-leading event concepts to the forefront of events at Charlotte Tilbury.
• Manage direct customer communications in collaboration with the Boudoir Co-ordinator.
• Ensure all key calendar moments are pre-planned and communicated with the Business Manager.
• Utilize the risk and opportunities document to maximise trade.
• Manage the appointment diary to ensure full occupancy and meet both service and eventing targets.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
• Retail management experience.

Qualifications

• A genuine passion for the beauty industry.
• Commercial acumen.
• People management experience.
• Strategic planning experience.
• Event planning experience.

Role Details

Boudoir Manager - Covent Garden, FTC (Full-time fixed-term until June 2026).

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech. We offer a structured induction programme - Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.

Benefits include structured career development with access to exclusive product launches, Tilbury Treats rewards, life assurance, birthdays off work, team sales incentives and more.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our Charlotte Tilbury page.