Bookings Expert (Inbound Sales) - Encore Musicians

Mixcloud; City Of London; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading online platform for booking live musicians is seeking a Bookings Expert to liaise with customers and musicians, ensuring successful bookings for events across the UK and Europe. Ideal candidates should have strong communication skills and thrive in a fast-paced environment. The role offers a competitive salary, hybrid working options, and various benefits including 25 days of annual leave and a fitness allowance.

Benefits

Fitness allowance

Learning & Development budget

25 days annual leave plus bank holidays

Flexible hybrid working

Qualifications

• Outstanding verbal and written communication abilities to connect with customers.
• Proven track record of technological literacy.
• Ability to thrive in a high‑volume, fast‑paced environment.

Responsibilities

• Ensure completion of all sales processes to hit bookings targets.
• Speak to high value customers by phone, email and text.
• Liaise with musicians to support their success in securing bookings.

Skills

Verbal and written communication

Technological literacy

Time management

Interpersonal skills

Job description

Encore Musicians

Encore Musicians is a company that was acquired by Mixcloud at the end of 2024, and we are proud to be one of the world’s leading online platforms for booking live musicians, bands, and DJs.

Over the years, we’ve helped over 50,000 clients bring live music to life’s biggest moments, from weddings to corporate events, and more. We’re passionate about supporting musicians and have helped them earn millions of pounds through Encore gigs. By joining Encore, you’ll be joining a bright, friendly and ambitious team on a mission to bring more great live music into the world.

The Role

Our Bookings Experts liaise with customers and musicians to help secure bookings, acting as a trusted advisor to Encore’s customers as they search for a live music act to perform at their event.

By helping customers find the perfect musicians for any occasion, you will be playing a key part in creating thousands of unforgettable musical experiences for people all over the UK and Europe, and you’ll make it possible for our musicians to secure well‑paid work as they entertain and inspire audiences with their craft.

Compensation for this role includes a base salary of £25,000–£27,000 (depending on experience) plus uncapped on‑target earnings (OTE).

Scroll down for more information, and we look forward to hearing from you!

What You’ll Do

• Ensure completion of all sales processes and strong pipeline prioritisation in support of hitting Bookings targets
• Keep a thorough log of all customer touchpoints within our CRM
• Speak to high value customers by phone, email and text
• Qualify high value enquiries, understand their needs and provide advice and guidance throughout
• Ensure ongoing customer engagement within your allocated pipelines
• Handle all questions and concerns the customer may have in a timely and helpful manner
• Liaise with musicians to support their success in securing Encore bookings
• Provide Bookings Expert support to high priority B2B accounts

• Outstanding verbal and written communication abilities, enabling you to connect with customers and foster meaningful relationships
• Proven track record of technological literacy
• Friendly, engaging phone manner and excellent listening skills
• Ability to thrive in a high‑volume, fast‑paced environment
• Exceptional time management and organisational abilities
• Meticulous attention to detail and prioritisation in service of hitting Sales targets
• Great interpersonal skills, allowing you to work well in a collaborative team setting
• A proactive approach to identifying ways to enhance your workflow and assist more customers efficiently

Ideally, you'll also have some or all of the following:

• Experience in a sales role (high volume sales preferred)
• Experience of using a Customer Relationship Management (CRM) system
• Previous experience booking musicians for gigs or experience in events
• Keen interest or knowledge of all styles of music
• Experience working in a startup / small business environment
• Good numerical skills

A glimpse at some of the benefits we offer:

🌳 Climate positive workforce

We offset every team members' day‑to‑day emissions through our climate partner, Ecologi. Learn more here.

🤸 Flexible hybrid working

We practice hybrid‑remote working. We can mostly do our jobs remotely, but building a strong culture on a foundation of deep trust is best done in person. We have our own office in East London, which the team is welcome to use 5 days per week. We ask that all employees come into the office every Wednesday at a minimum, and join additional quarterly onsites.

🏖️ 25 days annual leave per year + 9 bank holidays

We offer 25 days of annual leave plus bank holidays, including an extra bank holiday as a nod to Scottish co‑founder James.

🏢 Progressive & inclusive policies

We offer enhanced leave policies for major life events and personal circumstances, family‑friendly flexibility, and the support you need to do your best work while maintaining a healthy work‑life balance.

📚 Learning & Development budget

We'll do everything we can to help you grow and flourish in your role and career at Encore.

🏋️ Fitness allowance

We’re big on wellbeing, both physical and mental, so everyone can claim up to £40/mo on fitness activities. This can cover individual classes, events, or it can go towards gym memberships.

🌏 Best of both worlds

We are a tight knit, sociable team who love to get together in and outside of work. But we also operate on a basis of trust and accountability to each other, which means we offer flexible working arrangements and options to work remotely (even abroad) for part of the year.

... and much more!