Bookings Co-ordinator (Temporary Staffing) | West London NHS Trust

West London Mental Health Trust; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Band 4 Booking Co-ordinator to manage bank and agency cover. The role involves developing professional relationships, ensuring timely staffing, and utilizing IT systems like HealthRoster and BankStaff software. Experience in a mental health environment is desirable. Apply by September 22, 2025.

Qualifications

• Excellent verbal and written communication skills.
• Ability to build professional relationships with stakeholders.
• Experience in a mental health setting is desirable.
• Proficiency in IT systems used for staffing processes.

Responsibilities

• Develop and maintain working relationships with stakeholders.
• Ensure timely booking of bank staff.
• Work as part of a team dedicated to staffing procurement.
• Use IT systems for temporary staffing processes.

Skills

Excellent communication skills

Ability to develop professional relationships

Experience in mental health environment

IT system proficiency

Tools

HealthRoster

BankStaff software

Job description

Overview

The Temporary Staffing Services of West London NHS Trust is seeking to recruit a highly skilled Band 4 Booking Co-ordinator.

The post will require the successful candidate to co-ordinate bank and agency cover for the trust. The successful candidate will be required to work in a very challenging and demanding environment and to provide a professional, effective and efficient Temporary Staffing Service.

Responsibilities

• Develop and maintain professional working relationships with Bank staff, Ward/Department Managers, Clinical Team Leaders, Senior staff, Agency suppliers as well as Human Resource colleagues.
• Work as part of a small team dedicated to the procurement of bank staff within the trust.
• Ensure efficient and timely booking of bank staff and provide excellent customer care to stakeholders.
• Demonstrate the ability to work to tight deadlines, be self-motivated and commit to the highest standard of service delivery.
• Use established IT systems to support the temporary staffing process, including HealthRoster and BankStaff software; proficiency with various IT applications to use the E rostering process is essential.

Qualifications and Experience

• Excellent communication skills, both verbal and written.
• Ability to develop highly professional relationships with key stakeholders, including bank workers, external agencies and service managers.
• Experience/Knowledge of working within a mental health environment is desirable and an understanding of current trends in the temporary workforce.
• Experience using IT systems, such as HealthRoster and BankStaff software, is essential.

About the Trust

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from the South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

How to Apply / Additional Information

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

This advert closes on Monday 22 Sep 2025