Bookings Administrator

Culver City Unified School District; Chorley; On-site; GBP 27,000; Full time

Job summary

A logistics distribution company in Chorley is seeking a Bookings Administrator to join their team on a full-time, permanent basis. The successful candidate will ensure customer queries are managed efficiently and maintain effective communication regarding delivery bookings. Key responsibilities include arranging bookings, updating transport information, and logging issues for reporting. Excellent communication and customer service skills are required, along with a keen attention to detail. This position offers a salary of £26,064 per year along with various employee benefits.

Benefits

Annual Leave 28 days inclusive of bank holidays

Pension scheme 4% employer contribution

Life Assurance x2 annual salary

Employee Assistance Programme

Eye Care Vouchers

Employee of the Month recognition

Discounts via benefit platform

Qualifications

• Experience working with transport and hauliers is desirable.
• Demonstrated ability to meet deadlines without supervision.
• Proficiency in using websites, spreadsheets, and warehouse systems.

Responsibilities

• Arrange all outbound delivery bookings on behalf of clients.
• Communicate with clients regarding delivery issues.
• Log delivery problems to assist with monthly reporting.
• Update confirmed bookings and transport information.

Skills

Excellent Communication & Customer Service skills

High attention to detail

Efficient data entry

Ability to prioritize workload

Job description

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site‑level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired!

Job Description

Due to continued growth, our Chorley site are now looking for a Bookings Administrator to join their team on a full time permanent basis!

Salary: £26,064 per annum.

Working hours: Monday‑Friday, 9am‑5pm.

As a Bookings Administrator you will be responsible for contributing to the success of the Chorley site by ensuring customer queries are dealt with within a timely and professional manner and to the satisfaction of the customer.

Key Duties of a Bookings Administrator

• Arranging all outbound delivery bookings on behalf of our clients.
• Adding delivery information to our transport management systems.
• Communicating professionally with the clients and the team regarding any delivery issues, cancellations or delays.
• Producing packing & label instruction sheets via our excel template.
• Logging any delivery issues, delays or failures to assist with monthly reporting.
• Updating confirmed bookings, transport and pricing information.
• Organising transport with hauliers.
• Use of customer web portals, email and telephone to arrange bookings with our clients.
• Other administrative tasks as determined from time to time.

Qualifications

• Excellent Communication & Customer Service skills.
• Experience working with transport and hauliers would be desirable.
• Efficient at data entry into platforms including websites, spreadsheets and warehouse systems.
• Able to demonstrate a high attention to detail.
• The ability to prioritise workload without supervision.
• Effectively prioritise workload in order to meet set deadlines.

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits

• Annual Leave 28 days inclusive of the bank holidays.
• Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance – x2 your annual salary.
• Wellness via our Employee Assistance Programme – we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye Care Vouchers – we can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – we recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts – via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!