Booking & Scheduling Co-ordinator | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a motivated individual to join their team as administrative support for the cardiology department. The ideal candidate will possess strong administration skills, excellent customer service capabilities, and proficiency in MS Office. Responsibilities include booking appointments and managing referrals. Join a dynamic team dedicated to improving patient care and experience.

Qualifications

• Good all-round administration skills.
• Excellent interpersonal and communication skills.
• Strong emphasis on customer service.

Responsibilities

• Provide administration support for patient booking.
• Book clinic appointments and diagnostic tests.
• Track progress of referrals in PTL meetings.

Skills

Administration skills

Interpersonal skills

Customer service experience

Computer literacy

Attention to detail

Ability to prioritize work

Tools

MS Office

Job description

Overview

There is an exciting opportunity to join a friendly team at Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff. We are responsible for running a family of nine hospitals across six sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services. We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology, Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.

We are looking to recruit a highly motivated and enthusiastic individual to provide comprehensive administrative and bookings support for Manchester Heart Centre.

You must have good all round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate with a working knowledge of MS Office. You will have attention to detail and the ability to prioritise incoming work so as to meet deadlines. With a strong emphasis on customer service, you will have good interpersonal skills and the ability to liaise with people at all levels.

The postholder will be primarily working closely with our team of Specialist Nurses and administrative staff, providing administration support relating to the booking of patients requiring cardiology review, diagnostics or other heart related procedures. The above will include booking clinic appointments, diagnostic tests, producing appointment correspondence, requesting images and clinical reports from outside the department, checking our online system daily for any new referrals and also attending weekly PTL meetings to track progress.

Please see the attached Job Description for a comprehensive summary of the role.

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [e-mail].

We’re looking forward to hearing from you!

This advert closes on Tuesday 16 Sep 2025