Booking Receptionist

NHS; Sheffield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A regional healthcare provider in Sheffield is seeking a Booking Receptionist to join their dedicated team. The successful candidate will manage appointments and provide exceptional service to patients and families. Candidates should possess GCSEs in Maths and English along with experience in a customer-facing role. This position offers competitive pay with benefits including annual leave and health programs.

Benefits

Generous annual leave

Pension schemes

Health and wellbeing programs

Qualifications

• Experience in administration or reception is preferred.
• Comfortable working in a public-facing role.
• Detail-oriented with strong communication skills.

Responsibilities

• Book and manage appointments according to Trust standards.
• Engage with patients and staff with empathy.
• Perform administrative tasks, including sorting post and managing documents.

Skills

Communication skills

Organizational skills

Customer care

Ability to work under pressure

Education

GCSEs in Maths and English

Tools

SystmOne

Job description

Overview

Go back Sheffield Children’s NHS Foundation Trust

The closing date is 24 September 2025

Booking Receptionist

We are looking for someone to join our dedicated Booking and Reception team. You will be based at our Centenary House and Becton site reception, book appointments, and provide exceptional service to our patients, families, and colleagues.

About You

We're looking for a compassionate, and organised person with experience in administration or reception. You'll thrive in a team environment, feel comfortable working directly with the public, and be ready to support a busy clinical team. GCSEs (or equivalent) in English and Maths are essential.

This is a fantastic opportunity to make a difference in our CAMHS administration team and we'd love to hear from you if you think you'll be a great addition to CAMHS.

Main duties of the job

Reporting into the Reception/Booking Supervisor, your responsibilities will include:

• Book and manage appointments according to Trust standards.
• Engage with patients, visitors, and staff, demonstrating empathy and professionalism.
• Perform administrative tasks, including sorting post, booking rooms, and scanning documents.
• Handle phone calls, emails, and book services such as interpreters and transport.
• Greet visitors and provide necessary information at the reception desk.
• Provide support for other roles during absence and suggest improvements for service delivery.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health. We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification. Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualifications

• Educated to GCSE standard or equivalent (Maths and English level 3 or equivalent)
• Proficient in both literacy and numeracy
• Customer Care

Experience

• Clerical and or reception work experience gained from working within a public facing environment
• Experience of working in a team environment.
• Experience of working with the general public
• Significant clerical and or reception experience gained within the NHS - ideally a patient administration department within a hospital setting.
• Previous experience of appointment booking

Knowledge and Skills

• Ability to work under pressure
• Experience of using modules of the Patient Administrative System, in particular SystmOne
• Working knowledge of hospital administrative processes and practices
• Knowledge of 18 week referral to treatment standards

Personal Attributes

• Ability to communicate sensitively with children, young people, and their families
• Detail oriented.
• Interest in developing and learning new skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

Sheffield Children's NHS Foundation Trust