Boiler Technical Support Specialist

Brook Street; Bargate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading boiler service provider in Belper is seeking experienced Technical Advisors to offer expert advice and solutions to Gas Safe registered engineers. The role is full-time, office-based with a structured shift pattern. Candidates must have customer service experience and a minimum GCSE Grade 4 in English. The company offers comprehensive training, an annual bonus scheme, generous leave, and additional benefits including health perks and employee support programs.

Benefits

Comprehensive Training

Annual Bonus

25 days of annual leave

Pension Scheme

Employee Assistance Programme

Health Benefits

On-Site Amenities

Employee Benefits Hub

Qualifications

• Proven customer service experience required.
• Minimum GCSE Grade 4 in English or equivalent.
• Good knowledge of Microsoft applications and web-based platforms.

Responsibilities

• Provide expert technical advice to Gas Safe registered engineers.
• Troubleshoot and resolve technical issues efficiently.
• Assist in development of technical projects and documentation.

Skills

Customer service experience

Knowledge of Microsoft applications

Experience in contact centre (preferred)

Education

GCSE Grade 4 or equivalent in English

Job description

A leading boiler service provider in Belper is seeking experienced Technical Advisors to offer expert advice and solutions to Gas Safe registered engineers. The role is full-time, office-based with a structured shift pattern. Candidates must have customer service experience and a minimum GCSE Grade 4 in English. The company offers comprehensive training, an annual bonus scheme, generous leave, and additional benefits including health perks and employee support programs.