BMV Assistant Branch Manager

IN Auditor of State; Rochester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A state government agency in Rochester seeks an Assistant Branch Manager to oversee customer service operations at the Bureau of Motor Vehicles. You'll manage a team, ensuring exceptional service delivery while also completing administrative tasks. Ideal candidates will possess a high school diploma and managerial experience in a service environment. This position offers competitive compensation and a comprehensive benefits package, including health plans, retirement options, and generous leave policies.

Benefits

Three medical plan options

Wellness Rewards Program

Education Reimbursement Program

Free LinkedIn Learning access

Deferred compensation with employer match

Qualifications

• Manage a team in a service-oriented environment.
• Ability to communicate effectively with staff and customers.
• Experience in managing and developing employees.

Responsibilities

• Oversee branch operations and staff training.
• Conduct meetings and handle scheduling.
• Complete daily and weekly reports.

Skills

Exceptional communication

Critical thinking and troubleshooting

Experience in report writing

Education

High school diploma or equivalent

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV)

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation

Role Overview

The Assistant Branch Manager directs the workflow of Customer Service Representatives and assists with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs and conduct meetings with your staff. You will work with leadership to train, develop, and mentor Customer Service Representatives to be proficient and accurate in their work.

This position will serve at the Rochester, Indiana, BMV Branch Office. Branch hours are:

• Sunday: Closed
• Monday: 9:00 am - 5:00 pm
• Tuesday: 9:00 am - 5:00 pm
• Wednesday: 9:00 am - 5:00 pm
• Thursday: 9:00 am - 5:00 pm
• Friday: 9:00 am - 5:00 pm
• Saturday: Closed

Salary

The salary for this position traditionally starts at $47,320 annually but may be commensurate with education and experience.

Use our Compensation Calculator to view the total compensation package.

A Day in the Life

The essential functions of this role are:

• Oversee the branch’s daily operations.
• Conduct meetings with branch staff.
• Assist leadership with scheduling for the branch.
• Assist with the daily opening and closing of the branch.
• Complete weekly reports.
• Complete daily records for all balances and deposits.
• Aid leadership in the resolution of escalated customer complaints.
• Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy.
• Monitor BMV inventory and office supplies.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success

• High school diploma or equivalent.
• Two (2) years of experience as a manager in a service industry.
• Ability to communicate exceptionally with all variety of employees and customers.
• Experience with writing reports and presenting.
• A high level of critical thinking and the ability to troubleshoot.
• A drive to assist with the training and development of BMV employees.

Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefitspackage for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail].