Block Manager

Cobalt Consulting (UK) Ltd; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A property management firm in Greater London seeks a Block Property Manager to oversee a diverse portfolio of residential and mixed-use developments. Ideal candidates will have a minimum of two years' experience in block management, strong knowledge of leasehold management, and excellent communication skills. Responsibilities include ensuring compliance with safety regulations, managing budgets, and maintaining relationships with residents and stakeholders. The position supports hybrid working for a balanced work environment.

Qualifications

• Minimum of 2 years' experience in residential block management.
• Confident managing budgets, contractors, and major works programmes.
• Strong knowledge of leasehold management and service charge administration.

Responsibilities

• Deliver high-quality property management service and maintain strong relationships with residents.
• Oversee compliance with health & safety regulations and manage service charge budgets.
• Coordinate contractors and manage property inspections to uphold service standards.

Skills

Communication skills

Negotiation skills

Customer service

Organizational skills

Budget management

Knowledge of Health & Safety

Education

Associate of The Property Institute (ATPI)

MRICS or equivalent (desirable)

Tools

MS Office

Property management software (Qube, Fixflo)

Job description

About the Role

We're seeking an experienced and proactive Block Property Manager to oversee a diverse portfolio of residential and mixed-use developments across South West London.

In this role, you'll be responsible for delivering a responsive, efficient, and customer-focused estate management service. You'll act as the primary point of contact for residents, leaseholders, contractors, and stakeholders - ensuring buildings are safe, compliant, and well-maintained. This position offers an excellent opportunity to take ownership of your portfolio, working within a supportive team that values quality, professionalism, and accountability.

Key Responsibilities

• Deliver a professional, high-quality property management service that aligns with company values and client expectations.

• Build and maintain strong working relationships with residents, leaseholders, freeholders, contractors, and managing agents.

• Oversee the day-to-day management of communal areas, facilities, and building operations.

• Ensure full compliance with Health & Safety, Fire Safety Regulations 2022, and other relevant legislation.

• Prepare and manage annual service charge budgets, monitor expenditure, and support the production of year-end accounts.

• Carry out regular property inspections, identifying maintenance needs and ensuring high standards across the portfolio.

• Coordinate and manage contractors, ensuring works are completed safely, on time, and within budget.

• Oversee major works programmes, including Section 20 consultations and tender processes.

• Lead resident and leaseholder meetings, preparing and issuing accurate minutes and follow-up actions.

• Collaborate with internal teams including Credit Control, Insurance, and Compliance to ensure smooth operations and client satisfaction.

• Maintain accurate and up-to-date records using property management systems and software.

• Resolve property-related queries and disputes effectively and professionally.

• Manage and support on-site staff or caretakers to ensure consistent service delivery.

About You

• Minimum of 2 years' experience in residential block management.

• Qualified Associate of The Property Institute (ATPI), working towards Member (MTPI) status (or equivalent).

• Strong knowledge of leasehold management, service charge administration, Health & Safety, and fire safety compliance.

• Confident managing budgets, contractors, and major works programmes.

• Excellent communication, negotiation, and customer service skills.

• Highly organised with the ability to manage multiple properties and priorities effectively.

• Proficient in MS Office and property management software (e.g., Qube, Fixflo).

• Capable of working independently while collaborating effectively with wider teams.

• A professional, proactive, and detail-oriented approach with a commitment to continuous improvement.

• MRICS or equivalent qualification (desirable).

• Hybrid Working