Biopharma Logistics Customer Care Specialist

Kuehne+Nagel; Laleham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics company in the United Kingdom is seeking a dedicated professional to manage consignment orders and enhance client experiences. You will process orders, ensure compliance with industry standards, and provide updates on shipments. Ideal candidates should have experience in biopharma logistics and strong customer service skills. The role offers a supportive team environment, competitive pay, and numerous benefits, including flexible working arrangements and comprehensive training opportunities.

Benefits

Contributory pension plan

Route 2 Rewards scheme

Employee assistance programme

26 days holidays plus bank holidays

Cycle to work scheme

Childcare vouchers

Qualifications

• Experience in biopharma courier operations or related logistics.
• Ability to build and maintain client relationships.
• Understanding of world geography and transit milestones.

Responsibilities

• Process consignment orders accurately and efficiently.
• Manage green-light approval processes for consignments.
• Provide continuous updates on shipment statuses.

Skills

Experience in specialist biopharma courier operations or related courier/freight logistics

Strong customer service background

Knowledge of temperature-controlled packaging solutions

Strong problem-solving abilities

Excellent communication skills

Job description

A leading logistics company in the United Kingdom is seeking a dedicated professional to manage consignment orders and enhance client experiences. You will process orders, ensure compliance with industry standards, and provide updates on shipments. Ideal candidates should have experience in biopharma logistics and strong customer service skills. The role offers a supportive team environment, competitive pay, and numerous benefits, including flexible working arrangements and comprehensive training opportunities.