Billing and Collections Advisor

Kids Planet Day Nurseries; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-run nursery group in the UK is seeking a Billing and Collections Advisor to manage debt and sales ledger for their nurseries. Responsibilities include ensuring timely payments from customers, managing invoices, and maintaining strong relationships with nurseries. Candidates should have at least 3 years of relevant experience and strong communication and numerical skills. This is a full-time, permanent role located at the Head Office.

Benefits

Life Insurance cover

Free meals

Accredited training

Enhanced leave for family events

Long service awards

Birthday off

Qualifications

• At least 3 years of dedicated Credit Control experience or transferable experience.
• Self-motivated, calm and professional in busy environments.
• Ability to reconcile complex accounts and excellent attention to detail.

Responsibilities

• Ensure timely customer payments and follow up on overdue bills.
• Initiate legal proceedings if necessary according to debt policies.
• Process Direct Debit collections and issue monthly statements.

Skills

Credit Control experience

Competence in Excel

Communication skills

Attention to detail

Numerical ability

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

Kids Planet is a proud family-run business, we do things with heart and we’re passionate about giving every child the best possible start. With over 240 nurseries across the UK and a commitment to maintaining family values, we pride ourselves on the exceptional care we provide to more than 30,000 children.

As a result, we are always adding members to our finance team, and we are presently seeking a Billing and Collections Advisor to join our team. The Billing and Collections Advisor's job is to oversee the group's portfolio of nurseries' debt and sales ledger. When parents or the nurseries themselves have questions about invoices or debt, the Credit Controller will be the person to contact first. The chosen applicant will actively participate in the expanding Finance Department at Head Office and possess strong interpersonal and attention to detail skills.

Responsibilities will include but not be limited to the following:

Responsibilities

• Make sure customers pay on schedule, and follow up via phone, email, or letter on any past-due bills.
• Discuss repayment schedules.
• Follow the company’s debt policies and initiate legal proceedings if necessary.
• Invoicing around (Apply online only) customers per month using nursery software.
• Supporting, processing and reconciliation of all LA documentation surrounding EY Funding, claiming via the online portal and payments received.
• Reconciliation of outside agency payments.
• Processing Direct Debit collections.
• Issue of monthly statements.
• Resolving parent finance queries.
• Maintaining open lines of contact with nurseries to guarantee productive relationships.
• Month-end duties.
• Any other duties that may be deemed appropriate to this role, including providing cover for colleagues as required.

Qualifications

• The ideal applicant will possess:
• At least 3 years of dedicated Credit Control experience or transferable experience from a different field.
• Good level of competence in Excel, Word, and Outlook.
• Proven experience in a B2C environment desirable.
• Confident communication skills.
• An excellent telephone manner.
• The ability to listen to customers and negotiate successful resolutions.
• Self-motivated, calm and professional, and able to work efficiently in a busy office environment.
• Ability to reconcile complex accounts and have excellent attention to detail.
• Excellent numerical ability and problem-solving skills.

Why Kids Planet?

• Great Place to Work Certified 2025/26
• Ranked UK Best Workplaces for Women 2025
• 80% Childcare Discount

What we offer our Billing & Collections Advisors:

• Life Insurance cover and access to a health plan.
• Free breakfast, lunch, and healthy snacks to fuel your day!
• Accredited training through our KP Academy and bespoke training platform.
• Enhanced leave for maternity, paternity, fertility, and adoption because family matters.
• Wellbeing goodies, staff rewards, and fun events all year round.
• Long service awards to celebrate your commitment.
• Take the day off on your birthday, it’s all about you!

Job Type: Full-time (40 Hours, Monday - Friday), Permanent, Based at Lymm Head Office.

We are unable to offer any kind of visa sponsorship for this role.

Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Kids Planet is dedicated to safeguarding and promoting the well-being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties.