Bilingual Product Support Specialist (French/English)

Zenoti; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology company in the beauty and wellness industry is seeking a Sr. Product Support Consultant fluent in French and English to join their support team in Manchester. You will aid clients in effectively utilizing the platform, manage help requests, and consult on business operations. The ideal candidate will have customer service experience and a technology-oriented background. This is an in-office position with a focus on providing excellent customer service.

Qualifications

• Minimum 3 years in a service position with frequent customer engagement.
• Experience in hospitality or retail preferred.
• Demonstrated curiosity and self-learning in technology.

Responsibilities

• Receive inbound help requests from customers.
• Own customer-reported issues and see problems through to resolution.
• Consult with customers to ensure effective business operations.

Skills

Bilingual French and English

Public-facing customer service

Experience with Point-of-Sale systems

Technology-centric background

Job description

A technology company in the beauty and wellness industry is seeking a Sr. Product Support Consultant fluent in French and English to join their support team in Manchester. You will aid clients in effectively utilizing the platform, manage help requests, and consult on business operations. The ideal candidate will have customer service experience and a technology-oriented background. This is an in-office position with a focus on providing excellent customer service.