Bilingual IT Support Analyst (English/Arabic) - Remote

HCL Technologies; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology services firm in Greater London is looking for a Support Analyst to deliver efficient Level 1 remote desktop support in both Arabic and English. The ideal candidate should possess strong problem-solving skills and a customer-centric approach, ensuring compliance with quality standards and service level agreements. This role offers a unique opportunity to contribute to exceptional customer experiences while working within a diverse team. Suitable candidates will have a basic understanding of Windows operating systems and be familiar with remote support tools.

Qualifications

• Fluent in Arabic and English for effective communication with customers.
• Basic knowledge of Windows troubleshooting techniques.
• Strong problem-solving skills with a customer-focused mindset.

Responsibilities

• Provide Level 1 Remote Desktop Support via various communication channels.
• Adhere to quality standards and service level agreements.
• Maintain accurate work logs and follow escalation processes.
• Strive for positive customer experiences by achieving resolution targets.
• Engage in self-development to enhance skills and service delivery.

Skills

Proficiency in Arabic

Proficiency in English

Basic knowledge of Windows Operating Systems

Strong Problem-Solving Skills

Customer-Centric Approach

Tools

Remote Desktop Support Tools

Ticketing Systems

Job description

A technology services firm in Greater London is looking for a Support Analyst to deliver efficient Level 1 remote desktop support in both Arabic and English. The ideal candidate should possess strong problem-solving skills and a customer-centric approach, ensuring compliance with quality standards and service level agreements. This role offers a unique opportunity to contribute to exceptional customer experiences while working within a diverse team. Suitable candidates will have a basic understanding of Windows operating systems and be familiar with remote support tools.