Bilingual Customer Service Agent

SIRVA; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

SIRVA is seeking a Customer Service Agent to serve as the first point of contact for customers. The role involves addressing inquiries and ensuring customer satisfaction by solving issues and building relationships. Ideal candidates will be bilingual in English and French, possess strong communication skills, and have a customer-focused attitude.

Qualifications

• Bilingual in English and French is a must.
• Previous experience in a customer support role preferred.

Responsibilities

• Receive and handle phone calls, emails, and chat requests.
• Collaborate with team members to solve customer issues.
• Perform various administrative tasks in a fast-paced environment.

Skills

Communication

Customer Focus

Adaptability

Multitasking

Education

High school diploma or equivalent

Job description

As a Customer Service Agent, you will contribute to SIRVA BGRS’ success by serving as the first point of contact between SIRVA BGRS and our current customers. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.


What you'll Be Doing

•Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
• Effectively solve customer inquiries
• Ability to communicate clearly when handling different topics
• Identify customers’ needs, understand and clarify the information
• Research every issue to provide solutions
• Collaborate with your team and other team members to solve problems and share knowledge
• Build sustainable relationships and engage customers by going the extra mile.
• Ability to assume additional responsibilities and work flexible hours as required
• Work with minimal supervision in a fast-paced environment
• Perform various administrative tasks to support the Contact Centre

What you Bring to SIRVA BGRS

• High school diploma or equivalent
• Bilingual in English and French is a must
• Previous experience in a customer support role through a contact center preferred
• Strong phone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation

Other Information:

• Reliability status security clearance granted by CIISD, PWGSC; the security clearance application will be facilitated via theBGRS–GS Company Security Officer (CSO)

START DATE: 05/29/2023

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