Bilingual Care Companion (Part-Time) - EN/GR Fertility

Carrot Fertility; City of Westminster; Hybrid; GBP 25,000 - 30,000; Part time

Job summary

A global fertility and family care platform seeks a compassionate Care Companion to assist members using both English and Greek. This part-time role involves providing support primarily through phone and email, guiding members on their family-forming journeys. Responsibilities include answering questions and ensuring a positive experience. Office attendance is required on the first Monday of each month in London, with flexibility for remote work on other days. Ideal candidates have a Bachelor’s degree and experience in customer service.

Benefits

Health and wellness benefits

Retirement savings plans

Short- and long-term incentives

Parental leave

Competitive compensation package

Qualifications

• 1–3 years of experience in customer service, healthcare, or client-facing roles.
• Ability to support a diverse member population through all paths to parenthood.
• Understanding of call center KPIs is a plus.

Responsibilities

• Provide outstanding customer service through phone and email support.
• Guide members through their family-forming journeys.
• Address questions and concerns to ensure members receive necessary guidance.

Skills

Superior communication skills

Empathetic support

Bilingual in English and Greek

Education

Bachelor’s Degree

Tools

Zendesk or similar CRM platforms

Job description

A global fertility and family care platform seeks a compassionate Care Companion to assist members using both English and Greek. This part-time role involves providing support primarily through phone and email, guiding members on their family-forming journeys. Responsibilities include answering questions and ensuring a positive experience. Office attendance is required on the first Monday of each month in London, with flexibility for remote work on other days. Ideal candidates have a Bachelor’s degree and experience in customer service.