Bereavement Officer (RP0021)

Welwyn Hatfield Borough Council; Warley Town; On-site; GBP 34,000 - 38,000; Full time

Job summary

A local government council is seeking a Bereavement Officer in Warley Town to provide compassionate services. Responsibilities include managing cremation and burial bookings, overseeing contractor services at cemeteries, and supporting families in need. Ideal candidates will possess a customer-centric attitude, efficient administrative skills, and a full UK driving license. We offer a salary of £34,431 to £37,464 per annum, with benefits including generous leave and professional development opportunities.

Benefits

Generous annual leave

National pay award agreements

Local pension partnership

Health and wellbeing events

Learning and development programme

Qualifications

• Experience in customer care with sensitive communication.
• Ability to manage administrative tasks efficiently.
• Full UK driving license.

Responsibilities

• Welcome families and Funeral Directors to services.
• Manage bookings for burials and cremations.
• Oversee contractors for cemetery maintenance.
• Provide sensitive and professional support to families.

Skills

Customer care

Compassionate communication

Administrative management

Driving license

Job description

Bereavement Officer (RP0021)

Starting salary £34,431pa with progression to £37,464pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

Salary: £34,431 to £37,464 per annum

Posted: 22/12/2025

Recruiter: Welwyn Hatfield Borough Council

Job Ref: welhat/TP/100/376

We are looking for a Bereavement Officer to join our dedicated team, providing compassionate and professional services to our local communities. Your dedication to delivering the highest standards of customer care will be vital, ensuring families can place their trust in you during some of life's most difficult moments. We are looking for someone who takes pride in presenting themselves with professionalism and who can respond sensitively to the needs of our diverse communities.

As a valued member of our team, you will play an important role across all areas of the Bereavement Service, including:

• Chapel Duties - Welcoming families and Funeral Directors, ensuring services are conducted with dignity and run seamlessly.
• Cremation - Undertaking full training and working towards an accredited FBCA qualification, participating in the complete cremation process and the respectful management of ashes.
• Administration - Managing bookings for burials and cremations, verifying documentation, maintaining accurate records, and supporting families with enquiries.
• Contract Management - Overseeing contractors to ensure cemeteries are maintained to our service standards, including grounds care, site cleaning, and grave preparation.

You will be based at our award-winning Oak Hill Lawn Cemetery & Crematorium five days per week (including some Saturdays on a rota basis), with travel required to cemeteries and other council offices and sites across the borough. You will have a UK full driving license. The ability to converse with ease with members of the public and to provide advice in accurate spoken English is essential for this post.

You will have access to the local government benefits such as generous annual leave, national pay award agreements, and the local pension partnership. We offer a wide range of health and wellbeing events as well as a learning and development programme. To see all the benefits of working for Welwyn Hatfield Borough Council, visit our careers website here: My Rewards - Careers

Please note we do not offer sponsorship for employment in the UK.

Closing date for applications: 18 January 2026

Assessments Remote assessments will be held on 22 January 2026

Interviews Face to face interviews will be held on 29 January 2026

Keywords

• Bereavement
• Cemetery
• Cremations
• Customers
• Support
• Chapel
• Services
• Burials
• Welwyn Hatfield Borough Council
• Funeral