Bench General Manager

Five Guys; Carterton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading burger restaurant chain is seeking a Bench General Manager to oversee daily operations and develop team members in the Birmingham Area. The ideal candidate will have strong people management skills and experience with P&L management. This role involves hands-on leadership, ensuring high levels of customer service and operational excellence, and there are opportunities for career progression within the company. Enjoy a range of benefits including bonus schemes, paid holidays, and ongoing development support.

Benefits

20% bonus scheme

Secret shopper bonus

High performer awards

Long service Love2Shop vouchers

33 days paid holiday

Free burgers, fries and shakes

Private medical via Vitality

Life assurance

Employee discount program

Enhanced maternity & paternity leave

Pension scheme

Qualifications

• Strong track record of developing people and managing teams effectively.
• Proven experience with KPI's and P&L management.

Responsibilities

• Accountable for the entire store and the people within.
• Lead and develop the store team to deliver perfect burgers and fries.
• Oversee the day-to-day operations and plan for long-term success.

Skills

People management

Customer service

Hands-on leadership

P&L management

Job description

We are looking for a Bench General Manager who will be based in the Birmingham Area. It is likely to begin with, you will be City Centre-based in either Bullring, New Street Station or Five Ways until a store becomes available in the City Centre or surrounding areas such as Resorts World, Tamworth or the Fort Shopping Park. The ideal candidate will have use of their own vehicle due to the potential of having a store outside of the city centre. In addition, you will need to have a strong track record of developing people, KPI's, P&L, along with experience with working with a large team managing the FOH & BOH. Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same "perfect and serve" philosophy since our family business began in 1986. In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Bench General Manager are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers.

Responsibilities

• Accountable and responsible for your entire store and the people within
• Developing and managing the store team, while supporting the delivery of perfect burgers and fries
• You will be expected to lead from the front, you will be hands‑on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Your store will need to run smoothly on the day‑to‑day operations and think about long term planning
• Spotting potential and developing your team to ensure there is a strong talent pipeline
• Drive the Five Guys culture by always role‑modeling our values
• Creating an awesome working environment where people are happy to come to work and have fun
• Responsible for reward and recognition
• Demonstrate close attention to detail
• AS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT
• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Experienced hands‑on leadership skills
• Customer service
• Having your people's development at heart
• INCREDIBLE CAREERS WITH FIVE GUYS
• Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office
• Five Guys isn't just a job - it can be a career!
• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us

Benefits & Perks

• An achievable 20% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to 2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple‑to‑use, flexible benefits built around your pay
• OTHER AWESOME PERKS
• Days out and social events
• Invite to the annual General Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme