Beauty Therapist

Holiday Inn Kensington High Street; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A premier hotel in Westminster is seeking a qualified Level 3 Beauty Therapist to provide exceptional beauty treatments and customer service. Key responsibilities include performing various beauty therapies, promoting beauty products, and managing payments. The ideal candidate should be detail-oriented, a team player, and able to thrive under pressure while exceeding guest expectations. Join a dynamic team dedicated to enhancing the hospitality experience.

Qualifications

• Must have a Level 3 Beauty Therapist qualification.
• Ability to work to strict timescales.
• Attention to details and passionate about exceeding guest expectations.

Responsibilities

• Respond to telephone enquiries and follow club procedures.
• Carry out various beauty treatments as per client bookings.
• Ensure customer supplies and accessories are replenished.
• Promote the sale of beauty products related to treatments.
• Responsible for cash handling and stock control.

Skills

Attention to detail

Team player

Ability to work under pressure

Customer service orientation

Education

Level 3 Beauty Therapist qualification

Job description

Responsibilities

• Respond to telephone enquiries as per club procedures.
• Carry out beauty treatments as booked by clients following club procedures for pre- and post‑administration including: facial; back, neck, scalp, full body and deep tissue massage; body sculpting and other detox therapies; hand, nail and food grooming; eyebrow shape and tint; aromatherapy; manicure and pedicure; hair removal.
• Undertake cleaning duties in the treatments room.
• Ensure customer supplies and accessories are replenished as required.
• Report all disciplinary and grievance matters immediately to the Manager.
• Report all maintenance issues to a duty manager on duty.
• Attend training and departmental meetings as requested.
• Follow all health, safety and hygiene requirements when undertaking tasks throughout the hotel.
• Take care of all hotel equipment required to carry out duties and to report defects immediately.
• Report immediately any matters concerning the security of the hotel to a duty manager on duty.
• Ensure that all health & safety hazards found in guest areas are reported immediately to a duty manager on duty.
• Ensure that all accidents are reported to a duty manager on duty.
• Arrive for work at the time specified on the rota, correctly dressed for duty, as per the laid‑down procedure.
• Ensure all provided work tools/equipment are well maintained and in proper functional order.
• Ensure safety and return of all keys, in your possession.
• Ensure that a job of the day is completed in every area daily.
• Minimise wastage at all opportunities.

Sales & Marketing

• Actively promote the sale of beauty products in conjunction with beauty treatments.
• Plan and achieve department retail sales targets on a monthly basis.
• Monitor and review sales against target.
• Analyse and review business performance for each treatment/product, identifying opportunities and development areas.
• Promote the hotel and its facilities to in‑house and prospective guests and liaise with the sales and marketing department.
• Safeguard revenue by controlling allowances and discounts in accordance with the hotel procedures.

Customer Relations

• Demonstrate service attributes in accordance with industry expectations and company standards to include: being attentive to guests; accurately and promptly fulfilling guests requests; understanding and anticipating guest needs; maintaining a high level of knowledge which enhances the guests' experience; demonstrating a service attitude that exceeds expectations; and taking appropriate action to resolve guest complaints.

Administration and Reporting

• Responsible for all payments made for beauty therapy treatments/products.
• Record details of all treatments taken for each client.
• Take responsibility for stock control accounting systems.
• Take responsibility for cashing up.
• Ensure that sales tracking data is completed on a daily, weekly and monthly basis; KPIs such as return appointments, link selling and file cards are updated and results communicated to the department.
• Ensure that purchase orders are formulated and authorised correctly and in accordance with the company's procedures.

Qualifications & Attributes

• Attention to details.
• Passionate about exceeding guest expectations.
• Confident team player who can create and maintain a positive attitude with a CAN‑DO mentality.
• Team player.
• Ability to work to strict timescales.
• Comfortable to work in a high‑pressurised environment.
• Ability to smile at all times.
• Must be qualified Level 3 Beauty therapist.
• This role requires an element of manual handling.