Beauty Coach

MCARTHURGLEN; York; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent retail company in York is seeking a part-time customer service representative who will deliver exceptional service and foster skincare conversations with customers. The role focuses on maintaining high standards, promoting unique brand stories, and enhancing customer loyalty. Ideal candidates should have strong interpersonal skills and confidence in overcoming sales challenges.

Qualifications

• Strong interpersonal skills to engage with customers.
• Ability to promote unique brand stories.
• Confidence in overcoming selling challenges.

Responsibilities

• Deliver exceptional customer service and product knowledge.
• Promote brand differentiation using ingredient stories.
• Create retail theatre to engage customers.
• Focus on customer loyalty to drive return visits.
• Overcome selling challenges confidently.

Skills

Exceptional customer service

Product knowledge

Sales techniques

Job description

Overview

The role is 15 hours per week and you will be delivering exceptional customer service, you'll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

Responsibilities

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges