Beauty Coach

CLARINS LIMITED; Norwich; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading skincare and makeup company in the UK is seeking a Customer Service Representative. You will engage customers with our brand, maintain a high standard of service, and possess a passion for skincare. The role requires experience in retail, excellent communication skills, and the flexibility to work on weekends and evenings. Join us and contribute to a beautiful experience for our customers while enjoying a competitive benefits package.

Benefits

Competitive compensation package

28 days annual leave

Employee discount

Training allocation

Performance-based bonus

Career development opportunities

Wellbeing services

Qualifications

• Experience in a hands-on beauty or retail role with exceptional customer service skills.
• Excellent communication skills to build relationships quickly.
• Ability to work flexible shifts, including weekends and evenings.

Responsibilities

• Maintain high standards of customer service and product knowledge.
• Promote brand differentiation and product benefits.
• Create engaging retail theatre and focus on customer loyalty.

Skills

Customer service skills

Communication

Commercial awareness

Pro-active sales

Flexibility

Job description

Delivering exceptional customer service, you'll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.

Responsibilities

• Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times
• Promote the unique brand differentiation and the link with the ingredient stories, product benefits and usage
• Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
• Focus on customer loyalty, keeping customers returning to the brand
• Have the confidence to overcome selling challenges
• Passionate about skincare and beauty
• A confident and articulate communicator
• Comfortable in a target driven environment
• Pro‑active and enjoy exploring new sales opportunities
• Customer‑focused and results‑oriented

Qualifications

• Experience in a hands‑on beauty or retail role with exceptional customer service skills
• Commercial awareness
• Excellent communication skills and can build relationships quickly
• Ability to be flexible and work shifts including weekends and evenings

About Clarins Group

A global leading skincare and makeup company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d'être is "making life more beautiful, passing on a more beautiful planet". Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal‑opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

Equal opportunity employer: We welcome applications from all backgrounds and are a member of the ILO (International Labour Organization) and the Employers Network for Equity and Inclusion (ENEI).

Benefits

• Competitive compensation package
• 28 days annual leave (inclusive of bank holidays)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance‑based bonus
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.