Beauty Advisor (Floor, Stock, Cash) - 20h Part Time, Trafford Manchester

Sephora; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading beauty retailer in Manchester is seeking a part-time Beauty Advisor to provide exceptional customer service in cosmetics. Responsibilities include engaging with customers, maintaining product displays, and promoting brand offerings. Ideal candidates have experience in retail and a passion for beauty. Flexibility to work shifts is required.

Qualifications

• Proven experience as a beauty advisor in a retail environment.
• Extensive knowledge of makeup, skincare, and fragrance products.
• Strong interpersonal and communication skills.

Responsibilities

• Engage with customers and offer personalized product recommendations.
• Stay up-to-date with beauty trends and product knowledge.
• Drive sales and meet store targets.

Skills

Proven experience as a beauty advisor in retail/customer experience

Extensive knowledge of makeup, skincare and fragrance

Strong interpersonal and communication skills

Strong organizational skills

Ability to lift and carry heavy boxes

Goal-oriented with a track record of sales targets

Professional appearance with a passion for beauty

Ability to work flexible hours

Job description

Overview

Location: Trafford Centre, Manchester

Type of contract: 20h part time (shifts 9AM to 1PM and 6PM to 10PM), permanent

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Role: Beauty Advisor specialising in cosmetics at Sephora. Your primary responsibility is to provide exceptional customer service and expertise in makeup, skincare and fragrance and/or ensure smooth and efficient operation processes (cash and stock). You will assist customers in selecting products, educate them about current beauty trends, and promoting Sephora's brand offerings. Your role contributes to the overall success of the Sephora store in the UK by ensuring customer satisfaction and driving sales.

Responsibilities

• Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized product recommendations and advice, considering skin type, tone, needs and desired look. Assist customers with product selection and provide detailed information on application techniques.
• Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Have an in-depth understanding of makeup, skincare and fragrance brands, including Sephora's private label offerings. Continuously expand knowledge of new beauty launches, ingredients, and industry innovations to provide accurate information to customers.
• Sales and Goals: Proactively engage customers to drive sales and meet store targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program. Participate in promotional activities and events to maximize sales opportunities.
• Visual Merchandising: Maintain an organized and visually appealing makeup, skincare and fragrance section. Ensure shelves are stocked, monitor product expiry dates, and remove expired or damaged items. Participate in product displays and promotions.
• Brand Representation: Embody the Sephora brand values and maintain a professional appearance. Uphold store visual merchandising standards, cleanliness and organization of beauty counters and displays. Act as a brand ambassador promoting Sephora's values and offerings.
• Team Collaboration: Collaborate with the store team to create a positive and inclusive work environment. Share knowledge and best practices, participate in team meetings, trainings and workshops.
• Cash Operations: Accurately process customer transactions, adhere to cash procedures and audit guidelines. Maintain cleanliness and organization in workspaces like the cash area and packaging stations.
• Stock Management: Receive, inspect, and verify incoming shipments. Unpack, label, tag products, and maintain inventory storage areas. Conduct regular stock counts and assist with inventory audits. Monitor stock levels and identify items to reorder.
• Stock Replenishment: Prioritize replenishment tasks with management. Ensure stockrooms are adequately stocked and restock products on the sales floor promptly. Maintain displays and monitor expiry dates; assist with merchandising plans and promotional displays.

Skills

• Proven experience as a beauty advisor in retail/customer experience or store operations (cash and stock) preferred
• Extensive knowledge of makeup, skincare and fragrance products, techniques, and trends
• Strong interpersonal and communication skills with the ability to build rapport with customers
• Strong organizational skills with attention to detail
• Ability to lift and carry heavy boxes, stand for extended periods, and perform physical tasks
• Ability to provide exceptional customer service and personalize recommendations
• Goal-oriented with a track record of meeting/exceeding sales targets
• Professional appearance with a passion for the beauty industry
• Ability to multitask, prioritize, and thrive in a fast-paced retail environment
• Ability to work flexible hours, including evenings, weekends, and holidays

Note: This job description is a general overview and may be subject to change based on the needs and requirements of the Sephora store.

Additional Information

Here, you will find: Community, authenticity, empowerment, learning and growth, and a culture of belonging. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating an inclusive environment for all employees.