Bar Supervisor

Sheraton Grand Hotel and Spa; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel in Edinburgh is looking for an experienced Bar Supervisor to manage and enhance guest experiences at One Square Bar. The role involves leading a team, ensuring high service standards, and contributing to a positive atmosphere. Candidates should have prior bar service experience and strong customer service skills. Competitive salary and benefits including career progression opportunities are offered.

Benefits

Competitive salary plus free meals

28 days holiday

50% off F&B outlets

Employee healthcare plan

Career progression opportunities

Qualifications

• 2 years' experience within Bar Service.
• Must enjoy guest interaction and maintain a positive attitude.
• Excellent command of English language (verbal and written).

Responsibilities

• Ensure strategic departmental goals related to guest satisfaction.
• Coordinate daily operations in the bar area.
• Lead and train Bar Servers.

Skills

Customer Service Skills

Team Player

Organizational Skills

Basic Computational Ability

Job description

Overview

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We are currently recruiting for a Bar Supervisor join our One Square Bar Team at the Sheraton Grand Hotel & Spa, working 40 hours per week, including over weekends.

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh's financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the most popular gin bar in Edinburgh, One Square. Additionally the hotel operates the award winning One Spa, one of Europe's premier advanced city spas.

Role

To work with the One Square Bar team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work all shifts within the outlets to create a fully multi-skilled and productive Food and Beverage team. To be responsible for the day to day operation of the outlet and to lead other members during shifts.

Essential Functions

• Provide excellent guest service by discovering guest's needs and acting on these needs promptly, effectively and with confidence.
• Work efficiently to ensure that guest expectations are exceeded and standards are consistently maintained.
• Help to develop and lead an empowered environment for Bar Servers by providing support, knowledge, advice and leadership.
• Direct all daily activity in the bar area to ensure that guest expectations are exceeded and standards are consistently maintained.
• Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
• Implementation and monitor of internal SOP's and global Brand Standards in order to increase service efficiency
• Allocate and monitor (where necessary) daily tasks to ensure all associates are utilised constructively at all times.
• When fully competent, to work with the senior team to provide effective on job training and coaching of new staff to help develop an highly skilled and motivated team, committed to both Hotel and departmental goals.
• To take an active role in the coaching, counselling and discipline of associates when necessary ensuring compliance with policy and procedures.
• To be actively involved in planning promotions, working closely with the Bar Manager and the F&B Team.

Requirements

We are looking for someone who is ready to take the next step in their career. Ideally the successful candidate will have experience within a 5 star environment. Previous supervisory experience would be preferred but not essential.

• Must possess basic computational ability.
• Knowledge of hotel policy and fire-safety procedures.
• 2 years' experience within Bar Service
• Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
• Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit.
• Have the ability to monitor and maintain other bar server to ensure the upkeep of 5 star standards.
• Excellent command of English language (verbal and written)
• Excellent organisation skills, ability to work to deadlines and a flexible approach to work load and hours

Benefits

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(pro rata)after further service
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
• 50% off Spa Treatments and £50 gym membership within our One Spa!
• 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Refer a friend to work with us and receive a £500 bonus
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
• Many more benefits however most importantly, we'll help you grow, and develop you as an individual

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.