Banking & Retail Customer Experience Advisor (Part-Time)

Banco Santander; Epsom; On-site; GBP 26,000 - 31,000; Part time

Job summary

A leading bank is seeking a Customer Experience Advisor for their Epsom branch. This part-time role requires 21 hours a week, focusing on delivering outstanding customer service and problem-solving. You will be the point of contact for customers, assisting with transactions and queries. The position offers a starting salary of £28,341 pro-rata, along with benefits such as a cash allowance and annual bonus.

Benefits

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Voluntary healthcare benefits

Online employee discount platform

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• You will require the right to work in the UK.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions queries and servicing.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Problem-solving

Team working skills

Job description

A leading bank is seeking a Customer Experience Advisor for their Epsom branch. This part-time role requires 21 hours a week, focusing on delivering outstanding customer service and problem-solving. You will be the point of contact for customers, assisting with transactions and queries. The position offers a starting salary of £28,341 pro-rata, along with benefits such as a cash allowance and annual bonus.