BANK Employee Relations Advisor (Sickness Support Team) | Croydon Health Services NHS Trust

Croydon Health Services; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in the UK seeks an Employee Relations Advisor to join their Sickness Support Team. The role involves providing expert advice on sickness absence, training managers, and using data to drive operational improvements. The ideal candidate will have considerable experience managing sickness cases in a large organization and will work onsite predominantly. This position offers an opportunity to contribute to workforce health and development in a supportive environment.

Qualifications

• Experience in a fast-paced, large, unionised organization.
• Prepared to work onsite at least 4 days per week.
• Ability to build strong relationships with teams.

Responsibilities

• Provide expert advice in sickness-related meetings.
• Deliver tailored training on sickness absence processes.
• Use data to inform service allocations and support.

Skills

Experience with complex sickness absence caseloads

Training and coaching managers

Data analysis for sickness absence

Collaboration with HR and health teams

Job description

Overview

Employee Relations Advisor (Sickness Support Team) (BANK) Band 6, Full Time. Hello! We're looking to appoint an Employee Relations Advisor via Bank to join the Employee Relations Team at Croydon Health Services for 4 months.

Role and Employment

We are looking for individuals that have experience with complex sickness absence caseloads that can work in fast paced, large, unionised organisations and are used to managing a busy caseload. You will need to have experience in training and coaching managers in absence management and prepared to work in the hospital or out in the community. You will be required to work onsite at least 4 days per week.

Responsibilities

• Be a trusted partner. Provide expert advice in sickness-related meetings including Long-Term Sickness (LTS), Short-Term Sickness (STS), and Return to Work (RTW), ensuring procedural compliance, effective case progression, and appropriate guidance on reasonable adjustments and hearings.
• Manager Capability Building. Deliver tailored 1:1 and team training on sickness absence processes, documentation standards, and system usage, while coaching and mentoring managers across varying levels of experience to build confidence and capability.
• Data-Driven Targeting. Use sickness absence data to inform monthly service allocations and prioritise support for high-need areas, working collaboratively with HR Business Partners to align interventions with directorate needs.
• Work Collaboratively. Partner with HR Business Partners, Occupational Health, Organisational Development, and Staff Wellbeing teams to deliver proactive solutions, address hot spots, and support sustainable workforce health.
• Training Programme Development & Delivery. Design and deliver a comprehensive training suite covering sickness procedures, meeting preparation, and documentation, using interactive methods such as role play to reinforce learning and build manager confidence.
• Stakeholder Engagement & Continuous Improvement. Maintain strong relationships with directorates, act on feedback to enhance service delivery, and promote best practice by signposting managers to relevant resources and guidance.

About Croydon Health Services NHS Trust

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital, is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff, offering access to a range of core skills training and professional development.

Advert Closing

This advert closes on Tuesday 30 Sep 2025.