Bank Concierge

Sanctuary Group; King's Lynn; On-site; GBP 40,000 - 60,000; Part time

Job summary

A not-for-profit support organization in King's Lynn is seeking a Bank Concierge to support their homelessness service. In this role, you will handle customer queries, develop relationships to enhance life skills, and manage safety responsibilities. Ideal candidates should have experience with vulnerable individuals and strong communication skills. The position offers training and opportunities to make a meaningful difference in people's lives.

Benefits

Comprehensive training

Opportunity for career progression

Inclusive environment

Qualifications

• Experience working with young people or vulnerable adults.
• Previous experience handling challenging situations.
• Capability to use IT systems confidently.

Responsibilities

• First point of call for customer queries.
• Develop relationships with customers to aid life skills.
• Manage health and safety responsibilities.
• Ensure security of the service.

Skills

Experience with vulnerable adults or young people

Good communication skills

IT system proficiency

Job description

Overview

Bank Concierge role at Sanctuary Supported Living, based at our Homelessness Service, Astwell House, Kings Lynn.

Responsibilities

• Being a first point of call to receive and direct all customer queries


• Developing good relationships with customers, helping them develop life skills


• Handling occasional emergency/challenging situations


• Going above and beyond to ensure an excellent service is provided to our customers


• Occasionally organising and running social activities


• Some health and safety responsibilities, e.g. fire safety checks


• Ensuring the security of the service is maintained


• Writing and updating customer notes

Qualifications and experience

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse


• Previous experience working under challenging circumstances


• Good communication skills


• Ability to use IT systems confidently

Are you ready to be your best?

About Sanctuary Supported Living

Sanctuary Supported Living is delighted to be recruiting for a Bank Concierge at our Homelessness Service, Astwell House, Kings Lynn.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you.

The above text includes an inclusive statement; Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.