Band 5 Patient Pathway Supervisor | Barking Havering and Redbridge University Hospitals NHS Trust

Barking Havering and Redbridge University Hospitals NHS Trust; Romford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization is seeking a Patient Pathway Supervisor to supervise and support the Patient Pathway Co-ordinators and Administrators. The role focuses on ensuring high-quality patient experiences and assisting in service development. Ideal candidates will have experience in a healthcare setting and demonstrate strong problem-solving abilities. This position is located in Romford, England.

Responsibilities

• Supervise and support the Patient Pathway Co-ordinators (PPCs) and Patient Pathway Administrators (PPAs).
• Assist service development to maintain and improve patient experience.
• Provide a contact point for administrative staff and resolve problems.

Job description

Overview

We are looking for an experienced and motivated individual to support the great care we aim to provide all our patients.

The Gynaecology department at BHR operates from both King George and Queen's Hospitals. The Patient Pathway Supervisor’s key role is to supervise and support the Patient Pathway Co-ordinators (PPCs) and Patient Pathway Administrators (PPAs) within their teams, ensuring high quality patient experience and assisting service development to maintain this. To improve access to information and response to enquiries for all patients who use the service. To provide a contact point for administrative staff, to act on own initiative to resolve problems, and to bring any major issues to the attention of the Patient Pathway Manager and Specialty management team.

Responsibilities

• Supervise and support the Patient Pathway Co-ordinators (PPCs) and Patient Pathway Administrators (PPAs) within their teams to ensure high quality patient experience.
• Assist service development to maintain and improve patient experience, and improve access to information and responses to enquiries for all patients who use the service.
• Provide a contact point for administrative staff, act on own initiative to resolve problems, and escalate major issues to the Patient Pathway Manager and Specialty management team.

Operational context

There are crèches/nurseries attached to both Hospitals.

Eligibility and process

• Only short listed candidates will be notified. We reserve the right to bring forward the closing date, should we have an overwhelming response.
• We are an equal opportunity employer welcoming applications from all sections of the community. Applicants who consider they have a disability will be short listed for interview if they meet the essential criteria. We also operate strict screening procedures for posts with access to vulnerable adults and children.
• If you’ve already applied previously, do not apply again.
• All new staff appointed at the Trust are subject to a probationary period.
• Applications should be made online; queries regarding the application process or adjustments for applicants with a disability please contact KeKe Igere, Recruitment Advisor on 01708 435000 ext. 5208.
• For further details regarding the post, contact the manager as per the contact details above.
• This advert closes on Monday 22 Sep 2025.

About the Trust

We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.

Many of our 8,000 staff – who come from 146 different countries – live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.

For further information on this role, please see the attached detailed Job Description and Person Specification.