Band 4 Senior OAC Coordinator | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in London is seeking an Outpatient Appointment Centre Coordinator to manage outpatient waiting lists and appointments. This role requires experience in outpatient administration and knowledge of relevant systems like Cerner. The successful candidate will ensure excellent service to patients and maintain strong communication with clinical teams. Competitive benefits and flexible working arrangements are offered.

Benefits

Flexible hours

Generous benefits

Training opportunities

Qualifications

• Experience as an outpatient administrator with knowledge of Cerner, eRS, EPR, Envoy, and the Validation tool LUNA.

Responsibilities

• Support Clinical Pathway Managers with distribution of workload.
• Manage all aspects of the outpatient waiting list including validation.
• Develop close working relationships with clinical colleagues.

Skills

Experience as an outpatient administrator

Knowledge of Cerner

Knowledge of eRS

Knowledge of EPR

Knowledge of Envoy

Knowledge of Validation tool LUNA

Job description

Overview

Outpatients Appointment Centre Pods are responsible for the management of the Outpatients waiting lists, and appointments bookings for services within their remit. The Outpatient Appointment Centre Coordinator is responsible for ensuring accurate, timely and consistent data entry and delivery of all specialty bookings within their POD. The post holder will have an in depth knowledge of all specialty specific intricacies and have a specialist understanding of all booking rules and clinical pathways for the specialties within their remit.

The Outpatient Appointment Centre Coordinator is responsible for managing all aspects of the outpatient waiting list including validation, pod inbox, booking first outpatient appointments, managing e-RS work lists and generally ensuring that a first class service is provided to all patients. The post holder will develop close working relationships with clinical colleagues within the services their pod serves and will ensure good communication is maintained with all stakeholders. They will support other members of the Outpatient Appointment Centre and wider Elective Access Team to promote good practice, and to support in the delivery of an excellent clinical admin support service.

Responsibilities

• Support Clinical Pathway Managers with the distribution of workload to the bookers, and manage and maintain the POD email accounts.
• Be an experienced outpatient administrator with knowledge in Cerner, eRS, EPR, Envoy and the Validation tool LUNA, while ensuring a first class service is provided to all patients.
• Manage all aspects of the outpatient waiting list including validation, pod inbox, booking first outpatient appointments, and managing e-RS work lists.
• Develop close working relationships with clinical colleagues within the services their pod serves and maintain good communication with all stakeholders.
• Support other members of the Outpatient Appointment Centre and wider Elective Access Team to promote good practice and support in the delivery of an excellent clinical admin support service.
• Support the Elective Pathway Team in delivering training and awareness programmes.
• Assist POD Clinical Pathway Managers with collecting data and preparing for the monthly Specialty Buffer meetings.
• Demonstrate the Trust values and meet the responsibilities of the job description and person specification.
• Be flexible to work on any of the hospital sites as required.
• Apply if you meet the criteria of the person specification and wish to join the Royal Free at this time.

Qualifications & Experience

• Experience as an outpatient administrator with knowledge of Cerner, eRS, EPR, Envoy and the Validation tool LUNA.

About Royal Free London NHS Foundation Trust

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

More information

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

This advert closes on Sunday 14 Sep 2025