Band 3 Medical Secretary - Acute Medicine

NHS; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a Band 3 Medical Secretary to provide administrative support to clinical teams. Responsibilities include managing patient correspondence, scheduling appointments, and handling queries in a fast-paced environment. Ideal candidates will possess strong communication skills and a commitment to patient care. Proficiency in MS Office and prior healthcare experience are essential.

Qualifications

• Experience of dealing with the Public/Customer service experience.
• Experience of working in a busy environment.
• Experience of working in Healthcare.

Responsibilities

• Provide secretarial support to Consultants and their teams.
• Manage patient correspondence and schedule appointments.
• Liaise with multidisciplinary teams and maintain confidentiality.

Skills

Strong communication

Attention to detail

Time management

Proficiency in IT systems

Education

Good General Education (e.g. GCSE English and Maths A-C)

Business Administration NVQ level 3 or equivalent

AMSPAR Certificate/equivalent knowledge of medical terminology

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 3 Medical Secretary - Acute Medicine

The closing date is 13 October 2025

To provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports. To provide administrative support to the department/Clinical Team.

The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.

Main duties of the job

As a Band 3 Medical Secretary, you'll provide vital administrative support to clinical teams, ensuring smooth day-to-day operations. Core responsibilities include managing patient correspondence, scheduling appointments, updating records, and handling telephone queries with professionalism and empathy. You'll liaise with multidisciplinary teams and maintain confidentiality at all times.

Daily expectations involve prioritising tasks in a fast-paced environment, using electronic systems efficiently, and delivering high-quality service to patients and staff. You'll be expected to work independently while contributing to team goals.

Essential skills include strong communication, attention to detail, time management, and proficiency in IT systems (e.g., MS Office, PICS, Ocean and other systems). We're looking for someone who is organised, compassionate, and committed to supporting patient care through excellent administrative service.

If you thrive in a busy healthcare setting and take pride in making a difference behind the scenes, we'd love to hear from you.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment
• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy environment
• *Experience of working in Healthcare

Additional Criteria

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good organisation skills and ability to multitask
• *Ability to deal professionally with enquiries from staff
• *Ability to problem solve
• *Understand confidentiality and apply the principles
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills.
• *Good organisational skills
• *Team Player
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites
• *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust