Band 3 Healthcare Assistant | West London NHS Trust

West London Mental Health Trust; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A diverse healthcare provider in Greater London is seeking a Health Care Assistant to support the continence care service. You will conduct reviews, maintain patient records, and collaborate with various healthcare teams to ensure high-quality patient care. Candidates should have knowledge of relevant healthcare processes and excellent communication skills. This role operates within an established mental health trust known for its commitment to diversity and high-quality standards.

Qualifications

• Understanding of continence care and relevant medical interventions.
• Experience in liaising with healthcare professionals.
• Ability to maintain accurate patient records.

Responsibilities

• Conduct routine continence reviews for patients.
• Liaise with healthcare teams and agencies for effective care.
• Maintain accurate records and escalate concerns when necessary.

Skills

Knowledge of home delivery services

Ability to conduct routine continence reviews

Communication with healthcare teams

Job description

To support the Ealing Bladder and Bowel Health Service in the provision of high quality continence care to patients in their own homes and other clinical settings across Ealing. The Health Care Assistant works under the supervision of the Continence Specialist Nurses. The post holder will work in collaboration with colleagues across the Trust and liaise with other partnership agencies.

Responsibilities

1. To carry out routine continence reviews. This would include updating medication list and recent medical interventions, testing urine, bladder scanning, checking pressure areas.
2. To have knowledge of the home delivery service and the products available via the NHS.
3. To have knowledge of how to order commodes or other devices via prescription such as sheaths or urinals.
4. To carry out continence reviews for patients requiring a yearly review or at the request of patient or referring body due to a reported change in a patients requirement.
5. To escalate or raise concerns re patient condition, to monitor and evaluate patient’s progress and report any changes in the patient’s condition to Continence Nurse or Specialist Nurses.
6. To liaise and communicate with other members of the Primary Health Care Team and other agencies such as home care to provide effective care.
7. To provide clerical and administrative support to the Bladder and Bowel health Service when required; answering the telephone, processing orders and managing referrals to the service.
8. To maintain contemporaneous accurate patient records both in the home, at base and report all actions taken to the Continence Nurse/ Specialist Nurses.
9. To identify and report any hazards using DATIX in the home that may impinge on the patient’s safety and be aware of safety needs of colleagues and staff.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

This advert closes on Monday 6 Oct 2025