Band 3 Clinical Support Administrator | Birmingham Community Healthcare NHS Foundation Trust

Birmingham Community Healthcare NHS foundation Trust; Park Central; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Birmingham is seeking an Admin Support professional for the Clinical Photography team. This role involves processing patient data, ensuring confidentiality, and providing excellent customer service. The successful candidate will support the teledermatology service and assist in liaising with healthcare professionals. Strong communication skills and attention to detail are essential. The position is full-time with a commitment to patient care and safety.

Qualifications

• Ability to accurately document patient medical history.
• Knowledge of data protection and security measures.
• Experience in customer service and administration.

Responsibilities

• Provide admin support to the Clinical Photography team.
• Process data from clinical photographic requests.
• Act as front of house receptionist and telephonist.

Skills

Admin support

Data processing

Communication

Customer service

Tools

Specialist software

Job description

Overview

This job advert will close as soon as sufficient applications have been received. The successful candidate will be required to provide a photographic support service, using local policies and procedures to ensure data transfer is secure. This important role will provide a comprehensive and effective service to support the smooth and efficient running of the Community Based Teledermatology Photography service. To work as part of the Clinical Photography team alongside other staff within the department, providing a service to the wider multidisciplinary teams across the Trust. Working in a supervised and supportive environment, the post holder is required to communicate effectively and courteously with a range of internal/external personnel, patients and carers. Provide a high level of customer service delivery when coming into contact with patients.

IMPORTANT
• Please ensure you check yourTRAC account regularly as this is how we will communicate with you during the shortlisting and selection process
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address.

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Responsibilities

• Provide admin support to the Clinical Photography team to accurately document patient medical history and lesion specific information.
• To process data and information from clinical photographic requests, using a range of computer systems in a timely way; being mindful of data protection and security at all times.
• Use of specialist software to help process images and lesion reports, maintaining confidentiality at all times.
• Liaising with administration, clinical staff, support staff, patients and relatives; both face to face, electronic media and telephone communication, regarding the Teledermatology service.
• Receive and process information in accordance with Trust Policies and complying with the Data Protection Act.
• Communicate effectively and liaise with other health professionals in a clear concise and professional manner, contributing to the successful outcome of their clinical teledermatology requests.
• Liaise with other users or Trusts to assist in providing a high quality, secure and efficient service in sharing images when required.
• Act as an ambassador for the department and promote services.
• Undertake statutory training as required in accordance with Health and Safety regulations and Trust policy.
• To ensure that security in the work environment is maintained, by processing data in a confidential way ensuring the integrity of the image is maintained at all times.
• To act as front of house receptionist and telephonist when required and give admin and clerical support to members of the department.
• Undertake a range of general office duties. The post requires the ability to prioritise the various demands and to work with supervision, but referring to the manager when necessary.
• Responsible for gathering relevant clinic information to aid the photographers work scheduling. Booking in patient details and assisting with the image management such as copying files.
• To provide reception services - meeting and greeting patients and staff.
• Assist the clinical photographer during teledermatology photographic sessions.
• To act as chaperone to photographers/patients during photographic session as required.
• Assist in reassuring anxious patients/relatives/carers regarding the photography policy and procedures prior to their photographic session.
• Occasionally undertake a patient/customer satisfaction survey and assist with the bi-annual Patient Information audit to meet Trust standards.
• Managing the electronic departmental diary. Taking bookings/requests and forwarding to the staff.
• To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

This advert closes on Monday 29 Sep 2025