Band 3 Clinical Services Administrator - Devizes

Avon And Wiltshire Mental Health Partnership Nhs Trust; Chippenham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a highly motivated administrator to join their Chippenham team, supporting clinical staff in the North East Wiltshire Community Mental Health Team. Key responsibilities include diary management, liaising with various teams, and handling appointments. Ideal candidates should have strong IT skills, excellent communication abilities, and an empathetic approach to individuals with mental health issues. This role offers Monday to Friday working hours with potential hybrid options post-probation.

Qualifications

• Well-organized with the ability to work to tight deadlines.
• Strong IT skills, especially in Microsoft Office (Word and Excel).
• Previous experience as a medical secretary is beneficial.
• Empathy when dealing with mental health issues.

Responsibilities

• Manage diary and email, including arranging appointments.
• Liaise with clinical staff, outside agencies, and third-party sectors.
• Take calls from service users, liaising with clinical teams.
• Manage waiting lists and prescription queries for consultants.
• Order clinical supplies using NHS Supply Chain and Business World.
• Record minutes at meetings.

Skills

Organizational skills

Microsoft Office proficiency

Interpersonal skills

Communication skills

Empathy and compassion

Job description

Overview

We are looking for a highly motivated and enthusiastic administrator to join our friendly team. The role supports the Clinical Staff of the North East Wiltshire Community Mental Health Team based in Devizes and Chippenham.

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust), a diverse organisation with over 5,000 staff providing inpatient and community-based mental health care.

Responsibilities

• Diary and email management, arranging appointments and clinics, producing documents, organising meetings and taking minutes.
• Act as liaison with Consultants, Resident Doctors, Clinical Staff, other administrative staff, outside agencies and third‑party sectors.
• Take calls from Service Users, Carers, GPs and other External Agencies; liaise with Clinical Teams and Ttaff.
• Manage waiting lists on behalf of Consultants, keep the prescription spreadsheet updated, and liaise with Consultants, Clinical Staff and Pharmacy regarding prescription queries.
• Order stationery, clinical supplies and non‑stock items using NHS Supply Chain and Business World.
• Take minutes at a variety of meetings; note‑taking training can be provided by AWP.
• Adapt to changing priorities, work flexibly, and manage your own workload efficiently.

Qualifications

• Well‑organised and able to work to tight deadlines.
• Strong IT skills and proficiency in Microsoft Office packages (especially Word and Excel).
• Good interpersonal, communication, written and verbal skills.
• Empathy and compassion when dealing with people who have mental health issues.
• Access to transport and ability to work across multiple sites.
• Previous experience as a medical secretary is a benefit.

Working Hours & Hybrid Working

37.5 hours per week, Monday to Friday 9.00am to 5.00pm. After the probation period, the successful candidate will be offered some hybrid working, which will be in line with the needs of the service and reviewed regularly.

About AWP

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset, Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person‑centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

AWP is committed to supporting and creating a positive research and evidence‑based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

Our Commitment to Diversity

We actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.