Band 3 Clinical Services Administrator - Coast Resource Centre

Avon And Wiltshire Mental Health Partnership Nhs Trust; Weston-super-Mare; On-site; GBP 20,000 - 25,000; Full time

Job summary

A mental health service provider in Weston-super-Mare is looking for an administrator to support multidisciplinary teams. The role requires strong organisational skills, empathy, and resilience while managing potentially distressing information. Applicants should have experience in clerical tasks and be proficient in Microsoft Office. The position offers a supportive environment with opportunities for professional development.

Benefits

Access to peer support

Regular formal supervision

Employee Assist programme

Professional development opportunities

Qualifications

• Experience in clerical and administrative roles is preferred.
• Ability to manage distressing information with empathy.
• Good working knowledge of Microsoft Office packages.

Responsibilities

• Provide administrative support to North Somerset Recovery Service.
• Manage electronic and paper filing systems.
• Respond to requests from multidisciplinary teams.

Skills

Strong communication skills

Organisational skills

Resilience

Empathy

Education

Previous clerical and administrative experience

Tools

Microsoft Office

Job description

Overview

To provide comprehensive administration support to multidisciplinary teams and departments including named medical staff, junior medical staff and the system-wide multi‑disciplinary team. You will need to be flexible and reactive to the current requests and demands.

You will have empathy with/and or experience of working with people who have experienced mental health and you will need a degree of resilience as some of the work can include details of a distressing nature, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist programme.

Responsibilities

• Provide day‑to‑day administrative support to the North Somerset Recovery Service and the wider admin team.
• Manage electronic and paper filing systems, coordinate meetings and prepare correspondence.
• Respond promptly and flexibly to requests from multidisciplinary teams and named medical staff.
• Demonstrate good initiative, good judgement and maintain a calm, empathetic approach to service user care.
• Work independently but collaborate closely with colleagues and team members.
• Utilise Microsoft Office packages effectively to produce reports, spreadsheets and documentation.

Qualifications

• Previous clerical and administrative experience preferred.
• Strong communication and organisational skills.
• Good working knowledge of Microsoft Office packages.
• Resilience and empathy to support service users and handling potentially distressing information.

Benefits & Support

• Access to peer support, regular formal supervision and the Employee Assist programme.
• A supportive, inclusive environment provided by Avon and Wiltshire Mental Health Partnership NHS Trust, which values diversity and wellbeing.
• Opportunities for professional development within a national, community‑based mental health service.

Equality, Diversity & Inclusion

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.